Specialty Practice Scheduler|Concord Cardiovascular Institute Concord

Concord Hospital Health System•Concord, NH

12d•Onsite

About The Position

Under the supervision of practice management and the team lead, the Specialty Practice Scheduler ensures patients receive timely, efficient and compassionate customer service in the practice and on the phone. This person facilitates patient care between specialty, primary, and ancillary services, spending at least 70% of time scheduling clinic and diagnostic testing/procedure appointments. The Specialty Practice Scheduler must obtains diagnostic testing/procedure prior-authorization with payers and ensure all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed. Also performs a variety of clerical and data management functions in support of referral coordination, phone management, and other duties supporting patient care, as required.

Requirements

High School degree or General Educational Development equivalency required.
Must pass annual registration competency exam.
Strong communication and interpersonal skills are required.
Knowledge of medical office operations, including scheduling, registration, electronic medical records, patient flow, billing, coding, charge capture, referrals, authorizations, payor guidelines, compliance, credentials, privileges, regulatory agencies, and the DNV standards preferred.
Familiarity with medical terminology preferred.
Minimum of one year as a CHMG Patient Care Coordinator preferred.
Demonstrated customer service experience preferred.

Responsibilities

Greets patients in person and on the phone in a cordial, professional, and compassionate manner.
Facilitates patient care between specialty, primary, and ancillary services (e.g., lab, radiology).
Spends at least 70% of time scheduling clinic and diagnostic testing/procedure appointments.
Obtains diagnostic testing/procedure prior-authorization with payers.
Ensures all appropriate pre-diagnostic testing/procedure labs and post-diagnostic appointments are scheduled/completed.
Completes appropriate diagnostic testing/procedure questionnaires.
Educates patient on diagnostic study/procedure preparation.
Aids communication and coordination among clinicians by ensuring the availability of notes and information regarding procedures, diagnostic testing, and appointments.
Communicates with outside offices, facilities and hospital departments to help facilitate care and services (CH and outside referrals).
Researches incomplete or incorrect orders.
Prioritizes work appropriately, attending to tasks while serving patients at the window.
May support other administrative functions in the practice as needed.