Specialty Rx Prior Authorization/Patient Assistance Specialist - Full Time - Wolf River

West Cancer Center•Germantown, TN

12h•Onsite

About The Position

The Specialty Rx Prior Authorization/Patient Assistance Specialist serves as a key liaison between patients, providers, pharmacy teams, and insurance payers to ensure timely medication access. This role is responsible for completing prior authorizations, securing financial assistance, and supporting pharmacy operations to improve patient outcomes and reduce financial barriers to care.

Requirements

High School Diploma or equivalent
2–4 years of related experience through an equivalent combination of education and experience OR 4–5 years of related experience
PTCB certification or equivalent
Tennessee State Board of Pharmacy Registration
Strong organization, analytical, and follow-up skills
Excellent verbal and written communication skills
Strong problem-solving skills
Ability to organize and prioritize work assignments
Ability to manage multiple priorities in a fast-paced environment
Ability to operate computers, scanners, and related equipment
Basic mathematics skills
Ability to work independently and efficiently
Ability to analyze situations and respond in a timely manner
Ability to work in multi-functional teams
Strong interpersonal skills and emotional intelligence
Ability to build and maintain effective working relationships within West Cancer Center
Proficiency in computer applications including word processing and email
Knowledge of medication and dose measurement
Knowledge of pharmacy law and medical terminology
Strong attention to detail and reliability

Nice To Haves

Similar vocational experience through completion of a 2 to 4-year degree

Responsibilities

Communicate with patients, physicians, nurses, reimbursement representatives, and insurance payers to complete prior authorizations and secure patient assistance
Serve as a liaison between medical partners and pharmacy for implementation of Rx benefits
Support patients with access and affordability to ensure timely medication delivery
Complete prior authorizations, benefit verifications, and EMR documentation
Provide high-quality customer service to patients and staff
Develop and maintain relationships with clinic staff, physicians, and pharmacy contacts
Understand prescription drug benefits and adjudication processes
Provide consultation and support to improve patient services and prescription capture rates
Research financial assistance options including copay cards, foundations, and assistance programs
Identify and implement process improvements to enhance customer experience
Assist pharmacists and pharmacy staff with administrative duties as needed (claims processing, inventory tracking, audits, filing)
Provide backup support for pharmacy operations when needed
Perform other duties as assigned