Specialty Pharmacy Technician

Shields Health Solutions•Springfield, MA

About The Position

The Specialty Pharmacy Technician provides integrated support to patients and pharmacists through hands-on, quality patient care and medication-adherence support. The role requires a nationally certified pharmacy technician who is registered in the state of employment. Applicants must have at least one year of pharmacy technician experience; five or more years is preferred. A high school diploma or GED is required. The technician supports prescription processing, medication preparation and delivery, patient communications, refill coordination, insurance and financial-assistance issues, inventory, and operational data management. The position also contributes to quality and process-improvement efforts and protects confidential information. Solid computer skills are required, including proficiency with Microsoft Office and the ability to use web-based and database platforms. Data-entry and computer skills are assessed during pre-employment.

Requirements

Registered as a pharmacy technician in the state of employment.
Nationally certified as a CPhT or equivalent; if certification must be obtained or updated for a particular state, the applicant must commit to doing so within a mutually agreed timeframe. Continued employment depends on meeting these requirements.
At least 1 year of pharmacy technician experience.
High school diploma or GED.
Strong phone skills.
Proficiency with Microsoft Office, including Outlook, Teams, Word, Excel, and PowerPoint; particular proficiency in Excel and Word is noted.
Ability to quickly learn database programs and extract relevant information.
Solid computer, data-entry, internet-navigation, and web-platform skills; these skills will be evaluated as part of pre-employment.
Strong organizational and interpersonal skills.
Attention to detail, dependability, quality focus, empathy, good listening and communication skills, integrity, motivation, and ability to work as a team player.
Discretion and confidentiality when handling sensitive and private data.

Nice To Haves

Five or more years of experience as a pharmacy technician.

Responsibilities

Interpret and enter prescriptions.
Clarify prescription orders with a pharmacist and/or clinician when appropriate.
Label and fill prescriptions for pharmacist verification.
Perform pharmaceutical calculations.
Identify medications requiring special storage or handling, including hazardous or refrigerated medications.
Identify and assemble supplies needed for select medications, such as sharps containers, needles or syringes, alcohol swabs, and Band-Aids.
Prepare medication for delivery to patients and departments.
Answer, resolve, and triage inbound inquiries.
Conduct outbound therapy and medication-adherence check-ups.
Secure refill prescriptions.
Resolve insurance-related issues and assist patients with financial-assistance forms.
Maintain pharmacy inventory, including drug ordering and receiving.
Communicate with patients by phone to support awareness of their medications.
Input data, perform adjudication on test claims, and prepare follow-up action plans to achieve operational objectives.
Manage, organize, and update relevant data using database applications.
Apply observations and recommendations to operational issues and to improve productivity, quality, and customer-service standards.
Identify trends, resolve problems, recommend improvements, and implement change.
Participate actively in process-improvement initiatives.
Act as a value-added business partner to stakeholders throughout the organization.
Protect organizational value by keeping information confidential.
Maintain job knowledge through educational opportunities, professional publications, personal networks, and professional organizations.
Perform other duties as assigned.