Specialty Pharmacy Technician
UnitedHealth Group•Dublin, OH
•$16 - $29•Onsite
About The Position
As a Specialty Pharmacy Technician with CPS Solutions, LLC, you will work under the direct supervision of a pharmacist and be responsible for coordinating and processing new and refill medication orders. This role involves working with patients, providers, and insurers to ensure prescriptions are fulfilled accurately and efficiently, while meeting financial and clinical requirements. The technician also provides customer service related to enrollment, benefits, prescription status, and account inquiries.
Requirements
- High school diploma or equivalent
- Active OH pharmacy technician license
- National Pharmacy Technician Certification (e.g., PTCB or ExCPhT) required
Nice To Haves
- Experience in retail pharmacy or healthcare
- Proficient typing and computer skills
- Proven solid customer service, communication, and problem-solving skills
- Proven ability to understand payer processes and specialty drug requirements
Responsibilities
- Communicate with patients, providers, insurance companies, and pharmacy staff regarding prescription fulfillment and account inquiries
- Handle inbound and outbound calls
- Verify insurance benefits and obtain authorizations
- Resolve or escalate issues related to billing or clinical concerns
- Collect co-payments and assist patients with financial support programs
- Prepare medications for shipment and assist with packaging
- Maintain workstation supplies and cleanliness
- Participate in quality improvement activities and staff committees as needed
- Perform other duties as assigned
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase and 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
