Specialty Pharmacy Technician

St. Matthews Pharmacy•Louisville, KY

19h•Onsite

About The Position

St Matthews Specialty Pharmacy is a leader in quality standards, providing solutions for payers, clinicians, and organizations involved with substance use disorder and other specialty pharmacy challenges. They are one of the only healthcare companies offering monitoring and risk assessment tools through innovative drug testing options and full-service, high-touch pharmacies specializing in the management and dispensing of addiction treatment medications. The Pharmacy Technician assists pharmacists in data entry, patient and prescriber outreach, billing of insurance and prior authorizations, fulfilling program parameters, and packaging and shipping of prescription medication orders. The company emphasizes a higher purpose of making a difference in the lives of those they serve, especially those affected by addiction, in a stigma-free environment.

Requirements

Active registration/ certification from the STATE board of pharmacy as a Pharmacy Technician (Registration can be facilitated by pharmacy).
High School Diploma/GED required.
2+ years’ experience and/or training as a Registered Pharmacy Technician, required.
Positive, motivated temperament.
Strong communication, interpersonal and organizational skills.
Communicates effectively with customers, referring physician staff, and colleagues/employees of organization.
Ability to interact and communicate with people over the phone, sometimes in stressful situations.
Detail oriented and able to multi-task.
Basic data entry and/or word processing skills.
Ability to verify data input and correct errors.
Reads and accurately interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Conveys empathy and understanding when handling customer service issues.
Adds, subtracts, multiplies, and divides in all units of measure, using whole numbers, common fractions, and decimals.
Computes rates, ratios, and percentages.
Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Nice To Haves

National certification (eg. PTCB), preferred.
Experience using PioneerRx, preferred.

Responsibilities

Performs data entry, including patient demographic, billing, medical history, and prescription information.
Provides excellent customer service, assisting customers with questions/concerns in a friendly and helpful manner, maintaining a positive attitude.
Answers phones and makes outbound refill reminder calls.
Communicates with patients and providers to ensure timely management of prescription medication therapy.
Places outbound patient calls to periodically update patient clinical data in coordination with specialty drug therapy.
Effectively triages customer’s questions and needs to the appropriate staff member.
Addresses customer’s basic questions regarding wait times and medication in-stock position.
Conducts customer outreach calls regarding compliance and routine matters in accordance with the patient management program.
Follows up with insurance companies in a timely manner regarding prior authorizations and billing.
Receives inventory and updates perpetual counts as per policy.
Receives and stores incoming supplies.
Maintains cleanliness of work area and equipment.
Participates in quality improvement activities and projects.
Upholds patients’ rights including privacy and confidentiality.
Follows cold storage management protocols.
Prepares and coordinates medications for shipment.
Greets and assists walk-in customers.