Specialty Pharmacy Technician - Patient Liaison

Shields Health Solutions • Farmington, CT

4h • $50,000 - $65,000 • Onsite

About The Position

As the primary point of contact for specialty pharmacy patients, you’ll support medication access, adherence, and care coordination in a fast-paced, patient-centered environment. This role bridges retail pharmacy, clinical care, and patient advocacy—offering meaningful impact beyond traditional pharmacy technician work.

Requirements

• Registered Pharmacy Technician (state licensure required)
• High School Diploma or GED
• 2–5 years of pharmacy technician experience
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office (Excel, Word)
• Solid organizational and administrative abilities
• Ability to work independently and learn new systems quickly
• Detail-oriented, organized, and dependable
• High integrity and strong judgment
• Empathetic communicator with a patient-first mindset
• Team-oriented with ability to handle confidential information

Nice To Haves

• CPhT (PTCB certification)
• 5–8 years of experience
• Background in specialty pharmacy, patient support, or medication adherence programs
• Experience supporting patients in: Transplant, Hepatitis C, Infectious Disease (including HIV), Oncology

Responsibilities

• Coordinate refills, delivery, and medication access
• Support insurance navigation and copay assistance programs
• Monitor and improve medication adherence
• Communicate with pharmacists, providers, and clinic teams
• Resolve patient, insurance, and access challenges efficiently

Benefits

• Competitive salary + bonus
• Monday–Friday schedule
• 4 weeks PTO + 10 paid holidays
• 401(k) with company match
• Medical, Dental, Vision (Day 1 eligibility)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED