Specialty Pharmacy Liaison
About The Position
Explore opportunities with CPS, part of the Optum family of businesses. We’re dedicated to crafting and delivering innovative hospital and pharmacy solutions for better patient outcomes across the entire continuum of care. With CPS, you’ll work alongside our team of more than 2,500 pharmacy professionals, technology experts, and industry leaders to drive superior financial, clinical, and operational performance for health systems nationwide. Ready to help shape the future of pharmacy and hospital solutions? Join us and discover the meaning behind Caring. Connecting. Growing together. As a Specialty Pharmacy Liaison with CPS Solutions, LLC, at Munson Foster Family Community Health Center, you will have the unique opportunity to build meaningful relationships with patients by directly coordinating their care through our integrated specialty and retail pharmacy services. You will play a key role in enhancing their health outcomes and overall experience, while acting as a bridge between patients, providers, and the pharmacy. This role focuses on improving prescription capture, providing follow-up counseling, and ensuring smooth communication. Key duties include processing prior authorizations, assisting with financial aid, updating clinical data, and supporting administrative tasks. The liaison collaborates closely with the CPS Patient Care Services team and works under the direct supervision of a pharmacist.
Requirements
- High school diploma or equivalent (College degree preferred)
- Active Michigan state Pharmacy Technician license in good standing
- Recent work experience as a Pharmacy Technician, ideally in specialty or outpatient settings
- Experience supporting clinical pharmacy programs and performing administrative tasks such as prior authorizations and data entry
- Solid knowledge of medication regimens, age-specific dosing, and managed care practices
- Proficient in pharmacy systems, care management platforms, and Microsoft Office (Outlook, Word, Excel)
- Proven excellent communication and customer service skills; comfortable interacting professionally with patients and providers via phone, in person, or telehealth
Nice To Haves
- 1+ years of experience in a pharmacy position in a hospital, specialty or retail setting
- Experience with Chronic disease
Responsibilities
- Serve as the primary point of contact between providers, specialty pharmacies, and patients to facilitate timely therapy initiation
- Coordinate prescription intake and referrals, ensuring accurate transmission of orders and required documentation
- Support prior authorizations and benefits investigations, collaborating with payers, pharmacies, and provider offices
- Educate patients on the specialty pharmacy process, including next steps, timelines, and access expectations
- Track prescription status and therapy progress, proactively resolving access, financial, or logistical barriers
- Collaborate with clinical and care teams to support adherence, continuity of care, and patient outcomes
- Ensure compliance with program, regulatory, and organizational requirements, including documentation and reporting standards
Benefits
- a comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
