Specialty Pharmacy Technician II

CVS Health

3d•Hybrid

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Highlights Hybrid Work Model: 100% onsite during training, then transition to 2–3 days onsite per week (remaining days remote based on performance and business needs) No Nights or Weekends: Monday–Friday schedule (8:00 AM – 6:00 PM) Comprehensive Benefits: Medical, dental, vision starting within 30 days Generous Time Off: 16 PTO days + 10 paid holidays Specialty Pharmacy Experience: Work with complex therapies including Oncology, HIV, Hepatitis C, and Transplant Career Growth: Opportunities to advance within a Fortune 4 organization Team-Based Environment: High-performing, collaborative specialty pharmacy team Position Summary Are you looking for a career with purpose, growth, and flexibility? Join our CarePlus Specialty Pharmacy team where your work directly impacts patients managing complex and chronic conditions. Our pharmacy is open Monday through Friday, 8:00 AM to 6:00 PM, and closed on weekends and national holidays. This is a full-time position located at: Address: 35 Kneeland Street, Boston, MA 02111 Five minute walk from Tufts Medical Center and China Town Stations, Orange Line. Ten minute walk from South Station Commuter Rail stop. Free parking Onsite No weekends No nights Off on Major Holidays Pre-Paid option for public transit CVS Health has an exciting opportunity for a Pharmacy Technician to join our CarePlus Specialty Pharmacy team. We specialize in supporting patients with complex therapies including Oncology, Multiple Sclerosis, Hepatitis C, HIV, Rheumatology, Dermatology, Transplant, and Gastrointestinal conditions. This role begins as 100% onsite during the training period. Upon successful completion of training, technicians may transition into a hybrid work model, averaging 2–3 days onsite per week, with remaining days eligible for remote work based on performance and business needs. Ongoing participation in the hybrid model requires consistent onsite attendance on a weekly and/or monthly basis as determined by operational needs.

Requirements

High school diploma or equivalent
4–5 years of pharmacy experience required
Experience working with patients receiving specialty medications
Experience with submission of prior authorization requests to third-party payors
Strong communication, organization, and problem-solving skills
Ability to manage multiple tasks and systems in a fast-paced environment

Nice To Haves

Active Pharmacy Technician license/registration (per state requirements)
Certified Pharmacy Technician (CPhT) preferred
Four-year degree in a healthcare-related field, or a four-year degree with relevant healthcare experience
Knowledge of specialty disease states including Transplant, Hepatitis C, Infectious diseases (HIV), Oncology, and other specialty therapies
Experience in specialty pharmacy, insurance coordination, or patient support programs

Responsibilities

Coordinate and process prescription orders from intake through fulfillment
Conduct refill outreach and support adherence programs for specialty patients
Schedule and coordinate medication deliveries, including time-sensitive and specialty shipments
Submit and follow up on prior authorization requests with third-party payors
Perform benefits investigation and support copay assistance programs
Communicate with patients receiving specialty medications, providers, and insurance companies to resolve access barriers
Accurately document patient interactions and maintain records in pharmacy systems
Triage inbound calls and provide high-touch, patient-centered service
Collaborate cross-functionally to ensure seamless patient care and therapy continuity