Specialty Pharmacy Technician Call Center -Hybrid

Beth Israel Lahey Health • Westwood, MA

5d • $28 - $38 • Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Hybrid requires 2 days on-site per week M-F. Accurately inputs patient, insurance, and prescription information into the pharmacy system. Answers incoming calls and assists callers with non-clinical inquiries. Resolves and ensures proper adjudication of claims. Confirms patient benefits with insurance and determines required authorizations to assist the patient with coverage of therapy prescribed.

Requirements

• High School diploma or GED required.
• License Mass Registered Pharmacy Tech required.
• 1-3 years related work experience required.
• Previous data entry experience (minimum three months).
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

• PTCB certification.
• Specialty Pharmacy experience.
• Pharmacy data entry and PBM Billing experience.

Responsibilities

• Responsible for answering in-bound calls and assisting customers with pharmacy related services.
• Obtain client information by answering telephone calls; interviewing clients; verifying information.
• Contact patients to schedule medication deliveries and verify correct address information.
• Maintains new and existing patient profiles and enters new prescriptions into patient profiles.
• Escalates calls to pharmacist for clinical inquiries and escalates grievances to supervisor.
• Ensures patient health information is preserved per HIPAA & PHI guidelines.
• Contact insurance companies for benefit investigation and coverage eligibility.

Benefits

• The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
• As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED