Specialty Pharmacy Tech, UofL Hospital, 7:30a-6p
About The Position
The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs clinical functions and dispensing tasks in support of the daily workflow of the UofL Hospital Specialty Pharmacy. The role supports implementation and administration of clinical programs, specialty pharmacy product management, and program reporting. The technician also serves as the Specialty Pharmacy liaison to the ACB Outpatient Retail Pharmacy team. The position includes clinical support, prescription processing and dispensing, shipping coordination, inventory management, insurance and administrative functions, quality improvement, accreditation compliance, patient and staff education, and financial and reimbursement activities. The technician helps ensure prescriptions are processed accurately and on time, communicates with patients and healthcare partners, and escalates issues requiring pharmacist judgment or prescriber intervention. UofL Health is an integrated regional academic health system. The position is based at the Ambulatory Care Building, 550 South Jackson Street, Louisville, Kentucky.
Requirements
- High school diploma or GED.
- Registration as a pharmacy technician with the State Board of Pharmacy Examiners.
- At least 2 years of pharmacy work experience.
- At least 2 years of customer service experience.
- Knowledge of standards, techniques, and tools related to pharmaceutical patient care.
- Ability to organize and prioritize prescription order management, including insurance investigation, processing, and shipping coordination.
- Ability to process prescription orders promptly according to the indicated need-by or start date.
- Knowledge of mathematical functions, including basic arithmetic, algebra, and calculations.
- Detail orientation, multitasking ability, and ability to complete assignments in a timely manner.
- Strong telephone skills and ability to communicate effectively with employees and patients.
- Ability to use office equipment and automated systems and applications at an acceptable level, including Microsoft Outlook, Word, and Excel.
- Ability to problem-solve decisively and urgently, follow issues through to completion, and ask for assistance when needed.
- Strong positive references.
Nice To Haves
- Pharmacy Technician Certification Board (PTCB) certification.
- Specialty pharmacy work experience.
- Knowledge of, or willingness to learn about, sources and availability of medications, biotechnology products, pharmaceutical supplies, equipment, and related specialty pharmacy items.
- Experience with Cerner, Therigy, EPIC, or other applicable systems.
- Experience with ScriptPro.
Responsibilities
- Conduct medication adherence and refill calls to patients.
- Communicate with provider offices and in-network pharmacies regarding patient care and specialty pharmacy initiatives.
- Screen calls and orders and alert pharmacists to patient-specific needs.
- Gather clinical information, such as laboratory results, immunizations, and upcoming appointments, as required by provider protocols.
- Record medication histories and provide accurate clinical documentation in pharmacy information systems.
- Alert pharmacists to adverse drug events, laboratory results, and patient needs requiring clinical judgment or prescriber intervention.
- Receive, interpret, and enter medication orders accurately.
- Obtain accurate patient history and demographic, allergy, disease-state, and third-party information when prescriptions are received.
- Coordinate with medication access coordinators on authorizations, copays, patient assistance programs, and foundation support.
- Package, label, and prepare products for shipment according to pharmacy policies and procedures.
- Perform insurance billing and administrative support functions.
- Assist with procurement, receipt, storage, and inventory management of drugs and supplies.
- Participate in Specialty Pharmacy performance improvement and quality improvement initiatives.
- Assist with compliance with accreditation, legal, regulatory, and safety requirements; support policy and procedure development and accreditation reporting.
- Provide specialty pharmacy education to patients, pharmacy staff, and other healthcare professionals through publications, presentations, or programs.
- Support and help develop objectives for student and resident training.
- Promote cost-effective treatment, seek reimbursement for pharmacy services, communicate financial responsibilities to patients, and collect payments before delivery.
- Follow regulations and guidelines for dispensing medications and supplies to Medicare patients.
- Review pending orders daily to ensure none are left unfinished or unshipped, and resolve customer service issues promptly.
- Serve as liaison with the ACB Outpatient Retail Pharmacy team to facilitate specialty medication order processing.
- Collaborate with medication access coordinators and field sales partners to communicate patient or practice concerns and prescriptions from new prescribers.
- Demonstrate professionalism, confidentiality, safety, teamwork, and effective customer service in interactions with patients, staff, and the broader healthcare community.
- Perform other duties as assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
