Specialty Pharmacy Tech, UofL Hospital, 7:30a-6p

UofL Health•Louisville, KY

2d•Onsite

About The Position

The Clinical Support Pharmacy Technician assists with all phases of pharmacy services and performs clinical functions and dispensing tasks supporting the daily workflow of the UofL Hospital Specialty Pharmacy. The role supports implementation and administration of clinical programs, specialty pharmacy product management, and program reporting. The technician also serves as the Specialty Pharmacy liaison to the ACB Outpatient Retail Pharmacy team. Responsibilities span clinical support, prescription processing and dispensing, operations and quality improvement, education, and financial coordination. The technician works with pharmacists, providers, patients, medication access coordinators, and pharmacy staff to support timely, accurate, and patient-centered specialty pharmacy services. The position is based at the Ambulatory Care Building – UMC in Louisville, Kentucky.

Requirements

High school diploma or GED.
Registration as a pharmacy technician with the State Board of Pharmacy Examiners.
At least 2 years of work experience in pharmacy; specialty pharmacy experience is preferred.
At least 2 years of customer service experience.
Strong positive references.
Knowledge of standards, techniques, and tools related to pharmaceutical patient care.
Ability to organize and prioritize prescription order management, insurance investigation, order processing, and shipping coordination; process orders promptly according to indicated need-by or start dates.
Strong mathematical skills, including basic arithmetic, algebra, and calculations.
Strong phone skills and customer service; ability to communicate effectively with employees and patients.
Ability to use office equipment and automated systems and applications at an acceptable level, including Microsoft Outlook, Word, and Excel.
Detail orientation, multitasking, timely completion of assignments, and problem-solving ability, including knowing when to ask for assistance.
Willingness to learn specialty pharmacy and become a subject matter expert.

Nice To Haves

PTCB certification.
Specialty pharmacy work experience.
Experience with ScriptPro.

Responsibilities

Assist pharmacists with medication adherence and refill calls, patient-care communications, screening calls and orders, gathering clinical information, recording medication histories, documenting care, and alerting pharmacists to adverse events or matters requiring clinical judgment or prescriber intervention.
Receive, interpret, and enter medication orders; obtain accurate patient and insurance information; collaborate on authorization, copay, patient assistance, and foundation processes; prepare and package prescriptions for shipment; and perform insurance billing and administrative support.
Procure, receive, store, and maintain appropriate inventory of drugs and supplies, including specialty pharmacy products.
Participate in specialty pharmacy performance improvement and quality initiatives; help ensure compliance with accreditation, legal, regulatory, and safety requirements; and support policy and procedure development and improvement.
Educate patients, pharmacy staff, and other healthcare professionals about specialty pharmacy through publications, presentations, or programs, and support student and resident training.
Promote cost-effective treatment, seek reimbursement for pharmacy services, communicate patient financial responsibilities, collect payments before delivery, and follow regulations related to Medicare dispensing.
Serve as a liaison with the ACB Outpatient Retail Pharmacy team to facilitate specialty medication prescription processing.
Review pending orders to ensure prescriptions are completed and ready to ship, and address customer service issues promptly.
Demonstrate professionalism, confidentiality, safety, teamwork, and effective customer service in interactions with patients, physicians, staff, and the healthcare community.
Perform other duties as assigned by management.