Non-Retail Pharmacy Technician (Amber Specialty Pharmacy)

Amber Specialty Pharmacy•Omaha, NE

5d•Onsite

About The Position

The Specialty Pharmacy Program Liaison serves as the primary point of contact for internal and external communication between the Company, pharmaceutical manufacturers and HUB service provider regarding program details, requests for information regarding product, case status updates, next steps in processing, and communication of reimbursement or coverage issues. This is a customer-facing role with the expectation to handle first line customer resolutions. Amber Specialty Pharmacy is seeking to hire a Certified Pharmacy Technician or the right candidate to join our Pharmacy Technician Apprenticeship Program. When enrolling in our Apprenticeship program you will enjoy paid training, hands-on experience, and full support to become a Certified Pharmacy Technician. We'll provide study materials and cover the initial certification exam fee once you qualify.

Requirements

Experienced pharmacy technician with national CPhT certification.
At least 3 years of prior pharmacy technician experience is preferred
Working knowledge of specialty pharmacy; demonstrated understanding of specified disease state(s), competitors, healthcare industry trends, etc.
Experience with insurance verification, healthcare benefit assessment, paperwork and documentation for billing Medicare/Medicaid and commercial insurances preferred
HIPAA trained and /or the ability to work with and protect extremely confidential patient and employee information
Two years of experience in a physician’s office, healthcare setting and/or insurance background preferred
Proficient with MS Excel, Word, and Outlook.
Ability to comprehend and principles of basic math while analyzing data and generating reports.
Ability to apply principles of logical thinking to a wide range of intellectual and practical problems.
Strong oral, written and interpersonal skills.
Ability to effectively educate, train and present information and respond to questions from groups of coworkers, managers, clients and customers.
Excellent customer service with the ability to work with all levels of internal management and staff, as well as outside clients and vendors .
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).

Nice To Haves

Seeking to hire a Certified Pharmacy Technician or the right candidate to join our Pharmacy Technician Apprenticeship Program. When enrolling in our Apprenticeship program you will enjoy paid training, hands-on experience, and full support to become a Certified Pharmacy Technician. We'll provide study materials and cover the initial certification exam fee once you qualify.

Responsibilities

Acts as a liaison between specialty pharmacy, patients, insurance companies, Pharma manufacturer and providers offices via phone, fax, online and e-mail communications
Will be primary point of contact for client inquiries and escalations
Resolves customer issues, ensuring timely and accurate information is provided.
Determines cases that are falling outside timing parameters and provides resolutions
Collaborates with Patient Care department, Pharmacy Operations and Trade Relations to ensure customer requests are handled in a timely and accurate manner.
Works with other departments throughout prescription fulfillment
Collaborates with Patient Care/COE teams, Clinical staff, Fulfillment Pharmacy, Trade Relations, Billing/Adjudication, Contracting, and Sales to provide a team approach to onboarding new patients
Contacts provider or patient to obtain accurate information to continue processing the prescription
Triages and resolves issues or concerns relating to product prescription coverage to the appropriate team (i.e. prior authorizations, appeals, grant funding, clinical)
Works with the pharmacist and/or nurse to contact providers and insurance companies to verify prescriptions, overrides and other approvals
Participates with Trade Relations in relevant Quarterly Business Reviews (QBRs) as needed
Builds rapport with internal and external customers to promote the highest customer service and positive image of the company
Provides data updates and ad hoc reports to manufacturers and HUBs as requested
Interprets and disseminates information, including key information about updates or changes in the assigned product and/or program details
Assists in the development of programs for data collection, adverse event reporting, and adherence as related to contractual agreements
Adheres to all company policies as indicated in the handbook and directives issued by management.
Has reviewed Policy and Procedure manual