Non-Retail Certified Fulfillment Pharmacy Technician (Amber Specialty Pharmacy)

Hy-Vee, Inc.•Omaha, NE

7d•$21 - $24•Onsite

About The Position

Amber Specialty Pharmacy is seeking to hire a Certified Pharmacy Technician for their Fulfillment Operations department. This role involves assisting the pharmacist in the practice of pharmacy, operating pharmacy systems, processing prescriptions, and interacting with providers, patients, and insurance companies to ensure accurate and efficient prescription fulfillment. The position emphasizes patient care for individuals with complex and chronic conditions, requiring adherence to state and federal regulations, company policies, and a commitment to customer service and confidentiality.

Requirements

Current unrestricted state pharmacy technician registration/licensure
National or state pharmacy technician certification per applicable State Board of Pharmacy requirements
Proficient with MS Excel, Word, and Outlook
Understanding of insurance verification and online prescription adjudication
Strong oral, written, and interpersonal skills
Self-initiative
Demonstrated ability to meet tight deadlines
Ability to work with all levels of internal management and staff, as well as outside clients and vendors
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Must lift and traverse the area to move paper and supplies to use the equipment.

Nice To Haves

Independent thinking
Individualized care

Responsibilities

Assists the pharmacist in the practice of pharmacy in accordance with state, federal, and Company policy.
Operates pharmacy systems and software to obtain patient and drug information, process prescriptions, and perform other necessary functions.
Reviews and researches invalid prescriptions to determine needed information and contacts providers or patients for clarification.
Triage and resolves issues related to invalid prescriptions, medication adherence, and reimbursement.
Contacts insurance or payers to verify medication coverage and works with providers and insurance companies to obtain necessary approvals.
Enters patient, doctor, insurance, and prescription information accurately into the computer system and processes claims for adjudication.
Investigates patient insurance benefits and other supplemental payer information to minimize out-of-pocket expenses.
Processes prescriptions from intake to order completion.
Maintains knowledge of Company loss prevention techniques.
Completes assignments and works on special projects as assigned.
Stays current with industry practices that relate to job responsibilities.
Immediately reports prescription errors to the pharmacist on duty and adheres to Company policies and procedures.
Handles telephone calls that do not require the personal attention of the pharmacist.
Processes manual claims for third-party program prescription services and performs other clerical duties.
Builds rapport with coworkers, internal customers, and other departments to promote customer service and a positive company image.
Follows drug manufacturer REMS program requirements for limited distribution of drugs.
Adheres to all company policies as indicated in the handbook and directives issued by management.
Document routing of new referrals, refill prescriptions, and new prescriptions on existing patients via the portal, e-mails, fax, etc.
Assists with obtaining refills on expired prescriptions as needed.
Uses workflow software to record incoming and outbound contact attempts with patients, doctors, and insurance companies.
Records the receipt of prescriptions, chart notes, and insurance information, including dates and times received and any applicable authorization or pharmacy referral information.
Appropriately attaches documents to the electronic health record of the patient.
Works closely with Fulfillment Pharmacist to provide a team approach to assisting existing patients with their new or refill prescription needs.
Prints packing slip, customer receipt, and prescription label after review.
Performs duties such as ordering, unpacking, checking, and storing shipments of pharmaceuticals and supplies.
Processes claims for shortages/overages and damages in shipments, and returns outdated and overstocked merchandise.
Pulls medications, counts, and fills prescriptions.
Compounds non-sterile prescriptions accurately.
Corrects lot numbers in the computer system to reflect drug dispensed and logs lot numbers in perpetual inventory books for designated medications.
Maintains pharmacy temperature and humidity logs in the pharmacy area.
Assists with inventory counts as needed.
Assists customers with picking up medications.
Cleans counters and equipment and performs trash removal duties as needed.
Utilizes pharmacy workflow software to electronically track prescriptions.
Monitors pharmacy for adequate stock of medications and supplies.
Performs shipping duties as needed.