Specialty Pharmacy Program Analyst

Orsini Healthcare•Elk Grove Village, IL

5d•$55,000•Remote

About The Position

Every role at Orsini moves a patient closer to life-changing therapy. We partner with biopharma innovators, healthcare providers, and payers to make access simple, compassionate, and reliable - so no patient is left behind. Make your next role matter. Providing compassionate care since 1987, Orsini is a leader in rare disease and gene therapy pharmacy solutions, built to simplify how patients connect to advanced medicines. Through our comprehensive commercialization solutions including a nationwide specialty pharmacy, patient services hub, home infusion and nursing network, and third-party logistics provider, we work with biopharma, providers, and payors to ensure No Patient is Left Behind™ Orsini is on a mission to be the essential partner for biopharma innovators, healthcare providers, and payers to support patients and their families in accessing revolutionary treatments for rare diseases. Through our integrated portfolio of services, we seek to pioneer comprehensive solutions that simplify how patients connect to advanced therapies while providing holistic, compassionate care so that No Patient is Left Behind™. At the heart of our company culture, the Orsini LIVE IT Core Values serve as guiding principles that shape how we interact with each other and those we serve. These values are the driving force behind our commitment to excellence, collaboration, and genuine care in every aspect of our work.

Requirements

Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy. In lieu of a degree, 8+ years of directly related experience will be considered.
Must have experience working in manufacturer settings and/or with manufacturer account representatives.
Ability to collaborate effectively with a diverse customer base - including MD office staff, and patients - is strongly preferred.
Excellent verbal and written communication skills
Intermediate knowledge of Microsoft Excel Required
Experience in providing excellent customer service skills to internal and external customers and able to react with strong sense of urgency when needed to prevent or resolve issues.
Ability to work well in a team environment and provide support to other team members.
Ability to manage intake of issues via phone and email and segregate urgent from non-urgent.
Ability to be detailed oriented and flexible to changing priorities.
Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion.
Ability to prioritize workload and adhere to established response times to manufacturer for urgent and on-urgent issues.
Ability to multitask and deliver on tight deadlines.
Ability to work well in a fast-paced environment.

Nice To Haves

Pharmacy Technician License Preferred
National Pharmacy Technician Certification Preferred

Responsibilities

Provide concise and accurate patient status information from system and/or via collaboration with other team members to assigned manufacturers.
Collaborates with internal SPP teams or team members to expedite patient processing as needed.
Identify, investigate, and resolve escalated issues and cases related to complex reimbursement.
Serves as point of contact to manufacturer field reps, MD offices, and/or patients for all assigned orders.
In conjunction with Program Manager, leads weekly (or more or less frequently as needed) calls with manufacturer.
Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls directed by Program Manager/Therapy Team Manager
In collaboration with program manager, identify patients with potential for a delay in initial or refill shipment and create strategy to expedite or escalates situation to management as necessary.
Prepare and/or review internal reports for assigned therapy and manufacturer as requested.
Attend scheduled manufacturer, program manager and therapy team meetings.