Specialty Pharmacy Liaison

United Biosource Corporation• Remote, US,

13d•Remote

About The Position

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC! Patients are at the center of our business strategies. This role serves as a single point of contact for program specific Specialty Pharmacies (SPs), Specialty Distributors (SDs) and/or the manufacturer’s Sales Force. Responsible for reviewing, analyzing, identifying, and solving problematic issues and escalations. Provide timely and accurate reconciliation of SP and/or SD dispensing/shipping information, builds and develops strong SP-HUB relationships, and support all activities that facilitate patient access. As applicable, builds and develops strong Sales Force-HUB relationships. Utilize knowledge of specialty pharmacy processes, dispensing patterns and reimbursement issues to effectively detect and investigate potential gaps in care.

Requirements

Associate or Bachelor’s Degree and 2-4 years of experience or 6-8 years relevant working experience
2 years experience in a customer service setting, preferably in a call center environment
Proficient in Microsoft Office applications, specifically Excel
Ability to handle a fast paced environment

Nice To Haves

Previous experience in the PBM and/or healthcare industry preferred

Responsibilities

Provide dedicated full-time equivalent Specialty Pharmacy Liaison(s) (SPL) to serve as the primary resource managing the coordination of specialty pharmacies within HUB operations.
Manage the SPPs by conducting teleconferences with each SP.
Provide ongoing communication with the SPP as needed to manage each patient case.
Identify complex cases and triage them appropriately to the next level for support.
Review the exceptions and restatement of SPP records.
Provide support for the questions related to the sales portal.
Serve as a point of escalation concerning prior authorization denials and/or appeals.
Assist as need with the SPP scorecard.
Coordinate a delivery date for product, pump and supplies from the appropriate SPP to coincide with the patient's first day of titration or based on HCP/patient need. If the SP is unresponsive or refuses, UBC will immediately notify the client.
Obtain information for follow up on behalf of the SPP.