Specialty Operations Sr Analyst

Lowe's Companies, Inc.•Mooresville, NC

3d•Onsite

About The Position

The primary purpose of this role is to assess, support/design, implement, and roll out Central Selling and IST initiatives that support Central Selling and IST teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day team operations, including sales, service, technology, Omni-channel, and communications.

Requirements

Bachelor’s degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
2 Years Related Industry Experience (Installation, Repair or US Home Improvement)
2 Years Experience in data analytics, performance reporting

Nice To Haves

2 Years Demonstrated project management experience, such as Gantt Chart design and development
1 Year Advanced skill in Microsoft SharePoint, such as ability to create list and custom workflows

Responsibilities

Serve as a strategic partner by supporting the Central Selling Leadership and Sales teams through scalable tools, reporting, and communication that align execution with Services priorities.
Bridge communications between Field Leadership, Sales Teams, and corporate partners by delivering insights, feedback, and resources that drive informed decisions and improve performance.
Optimize Central Selling processes in response to Services initiatives, system changes, and field feedback to improve efficiency and execution.
Design and implement Central Selling Support tools and reports that enhance productivity, simplify workflows, and drive measurable business impact.
Manage Council Teams and Feedback applications to collect, analyze, and act on field and customer feedback, ensuring closed-loop communication and continuous improvement.
Partner across Technology, Marketing, Merchandising, Finance, and Operations to deliver and enhance programs that support Central Selling business growth.
Serve as a subject matter expert for training development by coordinating with cross-functional partners, and delivering consistent, high-impact content to a national field audience.
Develop and Provide weekly content to communication partners including targeted resources, training, and insights to Central Selling Support teams, building awareness and driving performance.
Engage directly with Central Selling associates through job shadowing and field interactions to gather feedback, identify business needs, and uncover opportunities that enhance operational effectiveness and performance.
Support business partners with testing and rollout of new tools and programs, ensuring effective adoption and scalability.
Utilize reporting and structured feedback to develop actionable summaries and insights, equipping leadership with the information needed to make informed, data-driven decisions.
Deliver clear, executive-level insights, presentations, and communications to drive alignment and decision-making.