Specialty Operations Professional

Cetera • Dallas, TX

4d • $21 - $26 • Hybrid

About The Position

Cetera is currently seeking a Specialty Operations Professional for our team located in Dallas, TX. This is a unique opportunity to join our team in providing operational support and world-class customer service to our clients. There is potential for this to be a hybrid role based on a successful training period.

Requirements

• Flexible and adaptable to change
• Strong communication and organizational skills
• Positive role model to colleagues
• Highly responsive to coaching and training
• Independent; able to work and resolve complex issues with minimal guidance
• Ability to learn quickly and multi-task effectively in a fast-paced environment
• Team player attitude
• Energetic and results-oriented
• High School Diploma or GED

Nice To Haves

• Previous experience in the Finance industry
• 1 year operations experience
• 1 year of experience with MS Office tools
• Bachelor’s degree
• Series 99, 6, or 7 licensed
• Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills
• Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments.

Responsibilities

• Producing and Maintaining Advisory Accounts – setting up, providing maintenance, and resolving Advisory Account work items related to Cetera Financial Group’s Advisory Programs.
• Provide the clients and advisors of a specific community operational support related to Advisory Accounts. Assisting with general Advisory account opening or maintenance questions and broadening knowledge to other communities.
• Learn about our business and develop expertise in Broker-Dealer operations, processing and service as a stepping stone for acquiring additional responsibilities.
• Partner with your team to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements (SLA).
• Proactively work to identify and resolve potential problems with respect to operational issues.
• Respond to inquiries from internal as well as external customers via Sales Force, email, physical mail if applicable, and phone in a timely fashion.
• Coordinates quality improvement initiatives and may assist in developing solutions to increase efficiency.
• Comply with processes and procedures of the team and regulatory requirements.
• Provide quality customer service to internal and external customers.
• Process daily work associated with your department which may include asset movement, validating paperwork.
• Process routine and complex transactions in an accurate, timely and efficient manner.
• Proactively work to identify, interpret, and resolve potential problems.
• Independently follow procedures to meet service level agreements and achieve quality metrics.
• Provide operational procedures to the advisors to ensure accuracy of the Annuity process.
• Learn, use and support various internal and external software and systems.
• Other duties as assigned

Benefits

• Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20 plus days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and foster.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED