Specialty Operations Manager Pharmacist - Remote

UnitedHealth Group•Durham, NC

3d•$112,700 - $193,200•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Lead and manage ongoing client relationships, pharmacy benefit analysis and consultation delivery to clients. Collaborate in development of strategy as outward-facing, dedicated resources for assigned accounts, typically with direct client contact for large/complex accounts. Builds client relationships and serves as primary point of contact for clinical specialty pharmacy needs. Represents client(s) internally and coordinates with other functions to implement client systems, complete projects, and address ongoing pharmacy service needs. The Specialty Operation Manager is responsible for day-to-day management of the Specialty program, including issue escalation and resolution, operational, reporting, data and analytical needed and Specialty performance. Additionally, the Specialty Operation Manager will support the Specialty team on execution on all clinical strategies, patient care support, Specialty Drug List consultation and quality initiatives as well as participate in quarterly business reviews detailing pipeline tracking, including forecasting, key performance indicator (KPI) review, strategic guidance, and comprehensive medical management initiatives. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Bachelor of Science in Pharmacy or PharmD
Active, unrestricted US state-specific pharmacist license
3+ years of experience in PBM
Experience with specialty pharmacy
Experience with total cost of care
Experience with account management and reporting
Advanced proficiency in delivering presentations to various audiences
Proficient skills in Microsoft Office and Outlook
Willing to work with clients and colleagues across various time zones
Ability to travel up to 10%25

Nice To Haves

2+ years of PBM account management experience
2+ years of experience supporting PBM Healthplan clients
Experience giving formal presentations
Experience in data analytics and drawing insights
Experience in Rx Claim
Experience in MediSpan
Advanced understanding of PBM industry

Responsibilities

Support routine reporting to client management leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance
Maintains understanding of individual client contracts and ensures proper execution of all relevant deliverables specific to those agreements
Work with the Client Management Leadership Team to drive and execute toward strategic goals and objectives
Collaborates with clients to establish achievable but aggressive specialty program goals, including support on patient care support, Specialty Drug list consultation and quality initiatives
Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend
Create action plans to address any client satisfaction concerns
Stays aware of and provides market intelligence to clients on specialty pharmacy products
Provides education for clients, pharmacists, members and physicians per contractual requirements
Supports strategies around other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriate
Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients
Serves a key resource for new clinical product/service ideation and liaison to clinical product development / management areas to create new or enhance existing programs
Identifies and collaborates with clinical management leadership on specialty management strategies
Drives enhanced client relationships through senior-level strategic discussions and planning which addresses issues of highest priority for the client
Consistently looks at existing processes, methods, and materials to find opportunities for improvement
Maintains strategic relationships with client leaders, key stakeholders, and brokers/consultants
Serves as Subject Matter Expert (SME) for other departments on Specialty Pharmacy-specific issues/inquiries
Lead departmental and interdepartmental workgroup and project work