Specialty/Non-Standard Claims Adjuster

Reserv • Atlanta, GA

65d • Remote

About The Position

We are seeking a highly organized, detail-oriented, and customer-focused Non-Standard Claims Adjuster to support our deposit replacement and surety programs. In this role, you will manage first-party claims involving non-standard policy language and complex contractual agreements. Success requires strong analytical skills and the ability to interpret policy forms, lease agreements, financial ledgers, and supporting addenda with accuracy and confidence.
You will work directly with property managers, policyholders, and internal stakeholders to drive fair, thorough, and timely claim outcomes. This role requires clear communication, sound judgment, and the ability to navigate nuanced coverage positions while maintaining a high level of professionalism and empathy.
This position is ideal for an adjuster who thrives in a fast-paced, evolving environment and enjoys working within specialty programs. The right candidate is adaptable, solutions-oriented, and comfortable balancing high claim volume with exceptional service delivery and compliance standards.

Requirements

• 3 years of experience in general claims handling or related insurance roles.
• Ability to interpret non-standard policy language, contract terms, and lease agreements.
• Have active adjuster license(s) and be willing to obtain all required licenses within 60 days, including completing state-required testing
• Familiarity with state regulations, policy provisions, and claims procedures.
• Strong analytical skills—able to evaluate complex data and make sound decisions.
• Curious, proactive, and always looking for better ways to do things.
• The desire for continuous learning and professional growth.
• Willingness to travel for client and claim needs.
• Excellent verbal and written communication skills with strong attention to detail.
• Superior organizational skills—able to prioritize and manage workload efficiently.
• Comfortable with an Apple laptop, Google Docs, Sheets, and other relevant software.

Nice To Haves

• Bachelor’s degree preferred (but if you meet the other qualifications, don’t let that stop you from applying!).

Responsibilities

• Provide prompt, courteous, and high-quality customer service.
• Manage a high volume of low-complexity claims; set and adjust reserves appropriately.
• Gather necessary information and documentation to initiate the claims process, explain coverage, and outline the next steps.
• Analyze contracts, financial ledgers, lease agreements, and addenda to determine claim validity and obligations.
• Ensure compliance with state regulations, policy provisions, and internal procedures.
• Communicate with all involved parties and issue payments within the set authority.
• Contribute to the continuous improvement of claims guidelines, best practices, and workflows.
• Oversee and direct investigative service providers, working closely with clients, counsel, and other stakeholders.
• Stay informed on industry trends, legal decisions, and policy changes affecting claims handling.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level