Specialty Marketing Agent

Westgate Resorts • Mesa, AZ

12h • Onsite

About The Position

Westgate Painted Mountain Golf Resort is seeking a Specialty Marketing Coordinator for their fast-paced, on-site call center in Mesa, AZ. This full-time role involves outbound owner engagement, booking inbound vacation package reservations, and coordinating transportation for guests traveling to Mexico properties. The ideal candidate enjoys a high-energy environment, thrives on customer interaction, and seeks strong earning potential.

Requirements

• 1–2 years of call center, hospitality, customer service, or reservations experience preferred.
• Strong communication skills and attention to detail.
• Ability to work days, evenings, weekends, and a flexible schedule.
• Experience with FIVE 9.
• Experience with travel coordination, transportation scheduling, or resort operations is a plus.

Nice To Haves

• Experience with travel coordination, transportation scheduling, or resort operations is a plus.

Responsibilities

• Call owners to schedule owner update and education appointments at designated sales centers.
• Handle high-volume inbound and outbound calls to book vacation packages for five participating resort locations.
• Confirm travel dates, eligibility, pricing, and presentation requirements with clarity and accuracy.
• Maintain exceptional speed and accuracy in all reservation and owner data entry.
• Provide professional, friendly service with excellent verbal phone communication and clear written follow-up.
• Collaborate with peers and leadership to maintain an efficient workflow and consistent guest experience.
• Perform additional duties as assigned.

Benefits

• Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time
• Paid Holidays
• 401(k) with Generous Company Match
• Daily Pay
• Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs
• Flexible Spending Accounts (FSA)
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees