Specialty Marketing Agent
About The Position
VI Resorts by Westgate Corporate (Bellevue, WA) The headquarters of VI Resorts by Westgate, located in Bellevue, Washington, serves as the administrative home of the VI Resorts vacation club, North America's largest owner-controlled timeshare and vacation club, supporting the Owners by offering convenient access to Pacific Northwest business and travel resources. The VI Resorts corporate office supports the operations, member services and club experience that underlie all VI Resorts stays. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company. Now hiring a Specialty Marketing Coordinator to join our fast-paced, on-site call center in Bellevue, WA. In this role, you’ll handle outbound owner engagement, book inbound vacation package reservations, and coordinate transportation for guests traveling to our Mexico properties. If you enjoy a high-energy environment, thrive on customer interaction, and want strong earning potential, this role is an excellent fit.
Requirements
- 1–2 years of call center, hospitality, customer service, or reservations experience preferred.
- Strong communication skills and attention to detail
- Ability to work days, evenings, weekends, and a flexible schedule
- Experience with FIVE 9.
- Experience with travel coordination, transportation scheduling, or resort operations is a plus.
Responsibilities
- Call owners to schedule owner update and education appointments at designated sales centers.
- Handle high-volume inbound and outbound calls to book vacation packages for five participating resort locations.
- Confirm travel dates, eligibility, pricing, and presentation requirements with clarity and accuracy.
- Maintain exceptional speed and accuracy in all reservation and owner data entry.
- Provide professional, friendly service with excellent verbal phone communication and clear written follow-up.
- Collaborate with peers and leadership to maintain an efficient workflow and consistent guest experience.
- Perform additional duties as assigned.
Benefits
- Medical, Dental, and Vision Coverage
- Paid Time Off – Vacation, Sick, and Personal Time to Recharge
- Paid Holidays
- 401(k) with Generous Company Match
- Daily Pay – Access Your Earnings When You Need Them
- Pregnancy, Parental Leave, and Adoption Assistance
- Wellness Programs to Support Your Well-Being
- Flexible Spending Accounts (FSA)
- Tuition Assistance to Help You Grow Your Career
- Military Leave
- Employee Assistance Program (EAP) – Support When You Need It Most
- Life, Disability, Accident, Critical Illness, and Hospital Insurance
- Pet Insurance for Your Furry Family Members
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement – Give Back and Make an Impact
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
