Specialty Market Client Service Consultant

MetLife•Tampa, FL

4d•$64,000 - $86,400•Hybrid

About The Position

As an employee benefits service new hire, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, MetLife’s group benefits, operating systems, and client servicing skills. Upon successful completion of the program, you will deploy into a Client Service Consultant (CSC) position providing administrative and client service to MetLife group insurance customers. The CSC has overall accountability for the day-to-day administrative service support of multiple Specialty Markets clients. The CSC is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with MetLife. Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team.

Requirements

5+ years of insurance industry experience, including PEO, payroll, staffing, association, union, trust, affinity/member benefits, or TPA environments.
Strong organizational, interpersonal, written, and verbal communication skills.
Ability to work independently, manage multiple priorities, meet deadlines, and adapt to changing business needs.
General understanding of the U.S. economy, employee benefits, and insurance landscape.
Proficiency with Microsoft Office applications and business productivity tools.
Self-motivated learner with experience leveraging approved AI tools, understanding AI capabilities, and validating outputs to improve efficiency and business effectiveness.

Nice To Haves

Experience with products such as Core, Disability and Voluntary products
Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
Ability to balance client expectations with MetLife capabilities
Project management skills including problem solving, attention to detail, analytical thinking and decisiveness
Experience with AI enabled tools.

Responsibilities

Responds to client requests and leads projects, provides clients with alternative solutions to requests and can identify possible plan design alternatives, acts as a liaison between the client and internal MetLife teams
Responsible for providing exceptional customer service thru ongoing customer delivery and client satisfaction
Coordinates and facilitates client meetings, in person or via conference call, and prepares materials, agendas and presentations, leads client account audits and strategic planning process and partners with financial team in completion of client reports.
Understands the detailed components and provisions in legal agreements between MetLife and the client and assists in facilitating the execution of contracts to ensure compliance
Comprehends competitors’ products, industry trends and legal developments impacting business
Firm knowledge of MetLife’s group products, services and systems and ability to apply analytical skills to the interaction of these products, services and systems

Benefits

comprehensive health plan that includes medical/prescription drug and vision
dental insurance
no-cost short- and long-term disability
company-paid life insurance
legal services
retirement pension funded entirely by MetLife
401(k) with employer matching
group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance
Employee Assistance Program (EAP)
digital mental health programs
parental leave
paid time off
paid holidays
volunteer time off
tuition assistance