Special Loans Advisor

Full Potential Solutions•Jacksonville, FL

About The Position

The Specialty Loan Advisor (SLA) is responsible for cultivating and maintaining customer relationships within our Specialty Loan Division, with a primary focus on the Business Purpose Loan portfolio. Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Requirements

3-5 years of direct or related experience in working knowledge of Business Purpose Loans
Extensive understanding of escrow, escrow analysis, payment histories, billing, and 1098 statements
Expansive knowledge related to cross-collateralized servicing, partial lien release
Comprehensive understanding of property preservation, i.e., code violation resolution, hazard claim resolution
Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement
Ability to multitask, meet deadlines, and stay organized
Excellent verbal & written professional communication skills
Ability to work in a team environment and independently
Strong advisory skills via telephone, email, and other various platforms

Responsibilities

Effectively maintain a portfolio of Business Purpose Loans (BPL’s) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing.
Cultivate and maintain ongoing customer relationships by providing an advisory role and approach towards every customer’s unique business needs.
Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration, and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities.
Perform moderately complex administrative, transactional, operational, and customer support tasks including, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation.
Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results.
Ensures compliance with company policies and procedures as well as achieving investor requirements.
Leverage available resources and technologies to serve our clients with operational excellence and accuracy
Achieve production goals (KPI’s- Key Performance Indicators) set by Management.