Specialty Liaison

Evolution Veterinary Specialists•Lakewood, CO

19h•Onsite

About The Position

At Evolution Veterinary Specialists, the Specialty Liaison’s position is vital for maintaining effective communication and collaboration between all specialty departments. This role requires strong interpersonal and communication skills and the ability to navigate complex relationships. Not only does the specialty liaison serve as a bridge between departments but also ensures smooth operations and promoting mutual timely communications with referring general practice doctors and clients. This position is phone and email client communication support and client facing when assistance is needed for the front desk CSR team.

Requirements

High School diploma or equivalent
+2-years of customer service experience.

Nice To Haves

Associates degree in Communication or related field
+1-year experience in a Veterinary ER hospital/clinic as a receptionist or position equivalent

Responsibilities

Schedule specialty appointments, diagnostics, and manage client/patient records in Instinct.
Handle multi-line phones, client communications, and appointment reminders.
Process payments, present fees, and assist with financing options.
Support lobby CSRs with client check-in/out, triage calls, and maintain clean/stocked areas.
Manage medical records, invoices, audits, and collect outstanding balances.
Conduct outreach to referring clinics and promote open appointments.