Specialty Lens Consultant

Euclid Vision Corporation•Sterling, VA

About The Position

This role is for a seasoned contact lens professional who thrives at the intersection of clinical expertise and exceptional patient care. The company is looking for a highly skilled Clinical Contact Lens Consultant to join their Professional Services team. This individual will bring deep technical knowledge, sharp analytical instincts, and a genuine passion for delivering the best possible vision outcomes for patients. In this role, the consultant will serve as a trusted clinical resource for both customers and the sales team, combining lens fitting expertise with outstanding consultative service. The days will be dynamic and meaningful, with work that directly impacts patients' quality of life.

Requirements

5+ years of hands-on contact lens fitting experience
Experience with orthokeratology strongly preferred
ABO or NCLE certification preferred
Bachelor's degree in a related field
Proficiency with Salesforce CRM
The ability to quickly absorb complex technical information, ask the right questions, and deliver confident, well-reasoned recommendations
Exceptional written and verbal communication skills
Strong organizational skills and keen attention to detail
Comfort working at a fast pace and collaborating across teams

Responsibilities

Design and analyze custom lens fits using corneal topography, keratometry readings, refraction data, and patient history.
Evaluate problem fits and recommend precise modifications to achieve optimal outcomes.
Analyze prescriptions and patient visual needs — including daily lifestyle and eye health history — to guide the best lens selection.
Perform patient vetting and support FDA post-marketing surveillance and reporting.
Partner closely with eye care professionals, serving as their go-to clinical consultant for new fits, re-orders, and troubleshooting.
Handle new patient intake calls and consultations with expertise and care.
Manage the full order lifecycle — from new account setup and order entry through returns, credits, and prescription billing accuracy.
Build and nurture long-term relationships with existing and prospective physician clients.
Train and mentor new team members in accordance with standard operating procedures.
Share best practices across the team to continuously elevate the customer experience.
Run daily consultation reports, flag inconsistencies, and escalate issues proactively.
Stay current with evolving products, technology, and industry developments.