Specialty Food Runner Red Lotus

Hollywood Casino Joliet • Joliet, IL

3d • $16 - $17 • Onsite

About The Position

The Specialty Food Runner expedites and delivers completed menu items from the kitchen pass to guests quickly and accurately. This role ensures proper plate presentation, course timing, and order accuracy while maintaining a clean, organized expo window and collaborating closely with servers, bartenders, and cooks to provide an elevated dining experience in our specialty restaurant venues.

Requirements

• Minimum 6 months recent experience as a food runner and/or expeditor in a high‑volume restaurant.
• Strong verbal communication; professional, guest‑forward demeanor.
• Proven ability to read tickets/KDS, manage seat numbers, and balance multiple orders under time pressure.
• Working knowledge of menu items, common allergens, temperatures, and plating standards; ability to learn new menus quickly.
• Reliable teamwork and collaboration across Front‑ and Back‑of‑House; takes direction from leadership and expo.
• Neat, professional appearance in compliance with uniform and grooming standards.

Nice To Haves

• Basic POS familiarity preferred.
• Bilingual skills a plus.

Responsibilities

• Manage the pass/expeditor window: verify tickets, stage plates by seat/position, and prioritize according to fire/cook times.
• Dress/garnish plates to specification and confirm presentation standards before leaving the window.
• Deliver food promptly to the correct table and seat numbers; announce dishes and handle basic guest inquiries about ingredients and allergens, escalating as needed.
• Perform accuracy checks: reconcile plates to the ticket, confirm modifications and temperatures, and coordinate re‑fires or add‑ons with cooks.
• Communicate constantly with servers, bartenders, hosts, and culinary team to pace courses and support smooth service flow.
• Monitor dining room and service stations; anticipate needs, run support (water, silverware, share plates, condiments), and assist with table maintenance between courses.
• Execute side work (opening, running, closing) including restocking plateware, flatware, pass supplies, condiments, and sanitation of expo/delivery areas.
• Follow food safety, sanitation, and allergen‑handling protocols at all times; maintain a safe and clean work environment for guests and coworkers.
• Operate POS/KDS functions relevant to the role as directed.
• Support special events, large parties, and high‑volume periods with elevated urgency and professionalism.

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed