Sr Specialty Customer Representative

Federal Express Corporation • Medford, MA

8d

About The Position

Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.

Requirements

• High school diploma or GED.
• Eighteen (18) months experience in the Specialty Customer Representative position.
• Personal computer (PC) ability.
• Good verbal and writing skills.

Nice To Haves

• This position is Departmental to Mike Hodson’s organization. Only candidates that report under Mike Hodson’s organization will be eligible for this position.

Responsibilities

• Research and provide forward thinking solutions for shipment issues leading to positive customer interactions.
• Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
• Perform other duties as assigned.

Benefits

• Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
• Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.
• Applicants have rights under Federal Employment Laws: Know Your Rights, Pay Transparency, Family and Medical Leave Act (FMLA), Employee Polygraph Protection Act
• E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED