UNIV - Specialty Clinic Operations Coordinator - Department of Medicine: Division of Endocrinology

Medical University of South Carolina•Charleston, SC

3d•$52,100 - $88,600•Onsite

About The Position

The Specialty Clinic Operations Coordinator oversees the day-to-day administrative and operational functions of Endocrinology sub-specialized outpatient clinics. This role acts as the central engine of the clinic, bridge-building between providers, administrative staff, and divisional leadership. The ideal candidate optimizes patient workflows, coordinates complex provider schedules, and maintains an efficient, high-quality care environment tailored to our specific medical specialty. Manage specialty clinics within Endocrinology, including Thyroid Nodule Management, Obesity and Weight Management, the Cardiometabolic Health Clinic, and the Endocrinology Regional Health Network expansion.

Requirements

A high school diploma and five years relevant experience in business management, public administration or administrative services; or a Bachelor's degree and three years experience in business management, public administration or administrative services.
Knowledge of agency policies, procedures, rules, regulations and program services.
Knowledge of federal and state laws, policies, procedures, rules and regulations related to the specific administrative/management function.
Knowledge of governmental fiscal and personnel procedures, practices and policies.
Knowledge of modern office practices, procedures and equipment.
Ability to coordinate diverse administrative/management functions.
Ability to establish and effective working relationships.
Ability to plan, organize and supervise the work of subordinate personnel.
Ability to communicate effectively.

Responsibilities

Manage daily front- and back-office administrative logistics to minimize patient wait times and maximize clinic throughput.
Coordinate complex provider templates, matching physician availability with specialized equipment, room constraints, and patient demand.
Lead the strategic establishment and launch of new specialty clinics. Convene and align key institutional stakeholders to design end-to-end operational workflows, standard operating procedures (SOPs), and clinical processes, while orchestrating the procurement of all essential medical equipment and infrastructure supplies.
Gather, analyze, and make recommendations for clinic optimization including fast pass, block switch, visit types, etc.
Primary administrator for QGenda scheduling software; build, publish, and maintain complex provider schedules, rotation templates, and on-call calendars across the specialty clinic. Independently manage daily schedule updates, swap requests, time-off allocations, and tracking to ensure appropriate provider coverage and accurate clinic utilization data.
Lead the continuous optimization of QGenda platform features, acting as the primary change agent for all scheduling technology updates. Author standard operating procedures (SOPs), design training modules for providers and administrative staff, and drive user adoption to ensure the team successfully transitions through software upgrades and process changes.
Partner closely with other staff including nurses, clinic providers, and frontline administrative staff to foster a unified approach to patient care logistics. Lead collaborative efforts to streamline patient scheduling workflows, eliminate communication silos, and resolve scheduling bottlenecks, directly driving a seamless patient experience and higher patient satisfaction scores.
Lead the onboarding process for new administrative staff and coordinate operational orientation for specialized providers.
Serve as the first point of escalation for scheduling conflicts and general clinic flow disruptions.
Oversee the intake of specialty referrals, ensuring patients are triaged and scheduled efficiently according to clinical priority and provider sub-specialties.
Develop Recommendations for template/scheduling modifications to maximize patient access and promote improved patient experience.