Specialty Clinic Assistant - .8FTE

LADD MEMORIAL HOSPITAL•Osceola, WI

8d•Onsite

About The Position

Osceola Medical Center (OMC) is seeking a Specialty Clinic Assistant to work .8 FTE (part-time) on Tuesdays through Fridays from 7:45 am to 4:30 pm. This role involves direct patient care and administrative tasks within specialty clinics, primarily supporting General Surgery and Interventional Pain, with flexibility to assist other specialty clinicians as needed. The assistant will be responsible for rooming patients, taking vital signs, managing electronic medical records (EMR), assisting with minor procedures and immunizations, and preparing charts. Additionally, the role includes inbox management, patient communication regarding results, reviewing messages, and completing patient forms. OMC emphasizes hiring individuals whose values and behaviors align with their core standards of teamwork, honesty, integrity, compassion, respect, and quality.

Requirements

Certified Medical Assistant (CMA, RMA, CCMA, or EMT) or Licensed Practical Nurse (LPN)
Basic Life Support (BLS)
Demonstrates positive verbal communication and listening skills with internal and external customers. Maintaining these positive relationships. Including but not limited to patients, providers, other department staff, etc.
Ability to work independently with minimal instruction.
Ability to work in a fast-paced environment, occasionally.
Knowledge of medical terminology and general patient care skills.
Maintain up-to-date knowledge and skill in professional, clinic and system areas.
Knowledge of PC, Windows, and Microsoft Office

Nice To Haves

Clinical experience, preferred.
Specialty Clinic Experience, preferred.
OCHIN EPIC Experience, preferred.
Demonstrate flexibility in performing additional responsibilities to contribute to the improvements in patient care and the functioning of the clinic and other support areas.
Assists with the updating of current and development of new procedures as appropriate.
Willingly performing additional duties and tasks as assigned/asked
Ability to multi-task between tasks.

Responsibilities

Perform pre-visit planning/prepping for patient visits.
Assist Specialty providers with administering patient care.
Use AIDET with every customer encounter.
Prepare patients for providers examination, obtaining vital signs and other physical measurements, recording accurately in the electronic medical record (EMR) system.
Document in the EMR all interactions with both patients and clinicians when medical direction is given.
Reviewing education with patients and families when advised by clinician.
Tracks orders, results, and phone messages for each Specialist to appropriate sites both incoming and outgoing.
Test results are identified needing timely review and distributed to the Specialist in a timely manner.
Documents are all interactions with patients and providers when medical direction is given.
Facilitates as a liaison with Specialist’s main site.
Oversees equipment inventory for each Specialist.
Assist Specialist during procedures and processing specimens to lab.
Clean and sanitize clinic instruments per clinic protocol.
Sets up surgery orders for Specialists doing surgery at OMC and coordinates with other facilities when needed.
Administer and document medications per clinic protocols.
Maintain clean and organized work areas, exam rooms, and treatment rooms.
Apply treatments and dressings as requested by providers.
Refill medications per protocol.
Assist in prior authorization for medications and medical equipment.
Adhere to clinic and departmental procedures and protocols.
Assisting in proper placement of case orders, pending providers assisting needs.
Assist with patients, scheduling, and registration staff to ensure patient’s needs are met.
Remain punctual, reliable, and available for late coverage if applicable.
Assess and solve problems while effectively providing high quality service to patients.
Maintain a positive and respectful attitude.
Maintain required certification and/or licensure applicable to degree.
Communicate clearly and effectively with internal and external customers.
Bring issues directly to the appropriate individual in a timely manner.
Maintain confidentiality of all information acquired through clinic employment.
Follow clinic emergency/safety protocols and attend mandatory meetings.
Abide by clinic protocols, ergonomic recommendations, and OSHA standards.
Adhere to the clinic Core Behavior Standards and provide comprehensive care according to a patient-centered healthcare clinic.
Utilize appropriate communication methods to ensure communication is delivered accurately and timely.