Specialty Clinic Assistant - .8FTE

LADD MEMORIAL HOSPITAL•Osceola, WI

2d•Onsite

About The Position

The Specialty Clinic Assistant is a multi-skilled health professional who works interdependently with other health care professionals to provide quality health care to Specialty Clinic patients. This role will safely, effectively, and efficiently perform clinical assistant duties required to assist in meeting Specialty provider and patient needs. A Specialty Clinic Assistant will be working closely with other departments on campus and will need to keep a professional relationship. Clinic assistants work directly with General Surgeon and Interventional Pain Clinicians and will be expected to fill in with other specialty clinicians as needed. This includes providing direct patient care, rooming patients, scribing, taking vital signs, reviewing patient charts in the EMR system, helping with small procedures, and administering immunizations, as well as chart prepping. Additionally, inbox management, which would include but not limited to, calling/contacting patients with results, reviewing patient messages, and completing patient forms.

Requirements

Certified Medical Assistant (CMA, RMA, CCMA, or EMT) or Licensed Practical Nurse (LPN)
Basic Life Support (BLS).
Demonstrates positive verbal communication and listening skills with internal and external customers. Maintaining these positive relationships. Including but not limited to patients, providers, other department staff, etc.
Ability to work independently with minimal instruction.
Ability to work in a fast-paced environment, occasionally.
Knowledge of medical terminology and general patient care skills.
Maintain up-to-date knowledge and skill in professional, clinic and system areas.
Demonstrate flexibility in performing additional responsibilities to contribute to the improvements in patient care and the functioning of the clinic and other support areas.
Assists with the updating of current and development of new procedures as appropriate.
Knowledge of PC, Windows, and Microsoft Office
Willingly performing additional duties and tasks as assigned/asked
Ability to multi-task between tasks.

Nice To Haves

Clinical experience, preferred.
Specialty Clinic Experience, preferred.
OCHIN EPIC Experience, preferred.

Responsibilities

Perform pre-visit planning/prepping for patient visits.
Assist Specialty providers with administering patient care.
Use AIDET with every customer encounter.
Prepare patients for providers examination, obtaining vital signs and other physical measurements, recording accurately in the electronic medical record (EMR) system.
Document in the EMR all interactions with both patients and clinicians when medical direction is given.
Reviewing education with patients and families when advised by clinician.
Tracks orders, results, and phone messages for each Specialist to appropriate sites both incoming and outgoing.
Test results are identified needing timely review and distributed to the Specialist in a timely manner.
Documents are all interactions with patients and providers when medical direction is given.
Facilitates as a liaison with Specialist’s main site.
Oversees equipment inventory for each Specialist.
Assist Specialist during procedures and processing specimens to lab.
Clean and sanitize clinic instruments per clinic protocol.
Sets up surgery orders for Specialists doing surgery at OMC and coordinates with other facilities when needed.
Administer and document medications per clinic protocols.
Maintain clean and organized work areas, exam rooms, and treatment rooms.
Apply treatments and dressings as requested by providers.
Refill medications per protocol.
Assist in prior authorization for medications and medical equipment.
Adhere to clinic and departmental procedures and protocols.
Assisting in proper placement of case orders, pending providers assisting needs.
Assist with patients, scheduling, and registration staff to ensure patient’s needs are met.
Remain punctual, reliable, and available for late coverage if applicable.
Assess and solve problems while effectively providing high quality service to patients.
Maintain a positive and respectful attitude.
Maintain required certification and/or licensure applicable to degree.
Communicate clearly and effectively with internal and external customers.
Bring issues directly to the appropriate individual in a timely manner.
Maintain confidentiality of all information acquired through clinic employment.
Follow clinic emergency/safety protocols and attend mandatory meetings.
Abide by clinic protocols, ergonomic recommendations, and OSHA standards.
Adhere to the clinic Core Behavior Standards and provide comprehensive care according to a patient-centered healthcare clinic.
Utilize appropriate communication methods to ensure communication is delivered accurately and timely.