Specialty Client Services Representative (CSR)

Innovetive Petcare • Charlottesville, VA

3d • Onsite

About The Position

The Specialty CSR is often the first point of contact for clients visiting our specialty services, offering both professionalism and compassion. You’ll support seamless communication between clients and doctors, assist with scheduling, and help ensure that each patient’s visit runs smoothly. This is a full-time schedule with 5 shifts per week, 8 hours each, dedicated to our Specialty Departments (supporting Internal Medicine, Surgery, and other advanced services). You will have opportunities to work closely with specialists, technicians, and assistants in a collaborative, client-focused environment.

Requirements

• Excellent communication and problem-solving skills
• Ability to remain calm and compassionate in emotional or high-pressure situations
• Strong organizational skills and attention to detail
• Flexibility to work evenings, weekends, and holidays

Nice To Haves

• 1 year previous experience in veterinary medicine
• 2 years experience in human health medicine

Responsibilities

• Greet clients with warmth and empathy in stressful situations
• Answer phones, schedule appointments, and manage patient check-ins/outs
• Collect payments and explain financial transactions clearly and professionally
• Maintain accurate medical records and ensure hospital cleanliness
• Collaborate closely with veterinary staff to support patient care

Benefits

• Opportunities for growth and training in the veterinary field
• Supportive leadership and a collaborative work environment
• Competitive pay
• Paid time off and paid parental leave
• Health, dental, and vision insurance
• Employee discounts
• 401K with company match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed