Client Service Coordinator

Ethos Veterinary Health • Campbell, CA

10d • $24 - $27 • Onsite

About The Position

SAGE Campbell is hiring a Specialty Client Service Coordinator – Oncology to provide exceptional client service in our specialty veterinary hospital. Veterinary hospital experience is strongly preferred, along with at least 1 year of customer service and hospitality experience. In Your Day-to-day you will: Welcome clients and provide compassionate, professional veterinary client service. Answer phones, schedule appointments, and prepare clients for veterinary visits. Serve as a key point of contact for clients receiving veterinary oncology services. Coordinate communication and workflow between clients and the oncology and clinical teams. Prepare, compile, and maintain veterinary medical records. Enter accurate client and patient information into the hospital information system. Assist with billing, payment collection, and insurance-related questions. Support daily administrative and client service operations.

Requirements

• High school diploma or equivalent
• 1+ year of customer service experience
• 1+ year of hospitality or client-facing experience
• Strong computer and data-entry skills
• Working knowledge of Microsoft Office, including Word, Excel, and Outlook
• Ability to type 45+ words per minute and use a 10-key calculator
• Excellent communication, organization, and attention to detail
• Compassionate and professional approach when working with pet owners

Nice To Haves

• Veterinary hospital experience strongly preferred

Responsibilities

• Welcome clients and provide compassionate, professional veterinary client service
• Answer phones, schedule appointments, and prepare clients for veterinary visits
• Serve as a key point of contact for clients receiving veterinary oncology services
• Coordinate communication and workflow between clients and the oncology and clinical teams
• Prepare, compile, and maintain veterinary medical records
• Enter accurate client and patient information into the hospital information system
• Assist with billing, payment collection, and insurance-related questions
• Support daily administrative and client service operations

Benefits

• Medical, dental, vision, disability, and life insurance
• Flexible spending accounts
• 401(k)
• Employee Assistance Program
• 3 weeks accrued paid time off
• Uniforms
• Monthly RACE-approved training and staff development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED