Specialty Associate - Birchwood Mall

Penney OpCo LLC•Fort Gratiot Charter Township, MI

5d•Onsite

About The Position

As a Specialty Associate, you will contribute to profitable sales growth by combining in-depth product knowledge and a passion for service to build clientele and meet sales goals. This role involves greeting and assisting customers, informing them about product attributes and care, suggesting additional products, and meeting or exceeding sales goals. The associate will also partner with team members, address customer issues, promote loyalty programs, and support the company's credit application process. Additionally, responsibilities include participating in inventory processes, merchandise transfers, and maintaining a clean and organized store environment. The role also requires completing pricing and signing processes in specialty businesses and supporting company shrink and safety initiatives, consistently meeting performance standards.

Requirements

Solve problems and make smart decisions that drive sales, profit or customer service.
Execute your work efficiently and effectively.
Inspire strong performance in yourself and others.
Provide great customer service.
Cooperate and build positive, inclusive and respectful relationships.
Take accountability for your actions and outcomes.
Proactively find ways to improve the customer experience.
Show the confidence and courage to do what's right.
Take action with energy and urgency.

Responsibilities

Greets and assists customers in finding products and delivers exceptional customer service.
Informs customers of key product attributes and care/protection plans to generate interest and suggests additional products.
Meets or exceeds sales goals and productivity standards.
Partners with team members and actively listens to all customer issues.
Promotes FindMore, assists with credit, reward, and gift card programs and engages customers to support the company's credit application process.
Participates in inventory process and all merchandise transfers, return to vendor/warehouse, defective merchandise.
Maintains sales floor recovery process to ensure a clean and organized store environment.
Completes pricing and signing processes in specialty businesses.
Supports company shrink and safety initiatives.
Consistently meets established performance standards for the role, including (but not limited to) the company's iCAP program, products and service sales, customer service, profit, productivity and attendance.