Specialty Account Sr. Director Pharmacist - Remote

UnitedHealth Group•Durham, NC

2d•$134,600 - $230,800•Remote

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Specialty Account Sr Director will oversee will provide oversight and will have overall accountability for the effectiveness of the Specialty Pharmacy benefit program for a large regional health plan. The Specialty Account Director is responsible for Specialty execution and/or support on all clinical strategies, patient care support, Specialty Drug list consultation and quality initiatives. Additionally, the Specialty Account Sr Director will also participate in quarterly business reviews detailing pipeline tracking, including forecasting, key performance indicator (KPI) review, strategic guidance, and comprehensive medical management initiatives. The Sr. Director is accountable for direct management of a staff of specialty account directors, as well as other personnel and assumes ultimate ownership and accountability for client relationships, retention, and satisfaction levels within their area of focus. You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

Requirements

Bachelor of Science in Pharmacy or Doctor of Pharmacy degree
Active, unrestricted US state-specific pharmacist license
4+ years of experience in PBM cost of care
2+ years of experience in market access
2+ years of experience leading a team of professionals or equivalent leadership experience
Experience in complex product and/or client sales process and negotiations
Experience working within a managed care environment and/or PBM
Proficiency in Microsoft Word, Excel, PowerPoint, Teams, and Outlook
Travel up to 25% of the time

Nice To Haves

MBA or similar advanced degree
Experience building and delivering Clinical Programs
Experience in Market Access and specialty pharmacy
People leadership of 3 or more direct reports
Demonstrated success in metrics-driven roles, consistently delivering positive outcomes and measurable results

Responsibilities

Determine and manage specialty account resource allocation and assignment
Provide routine reporting to client management leadership regarding milestone attainment and any significant issues within their segment that may be impacting overall team performance
Maintains understanding of individual client contracts and ensures proper execution of all relevant deliverables specific to those agreements
Develop department goals and ensure departmental execution
Work with the Client Management Leadership Team to establish strategic goals and objectives
Provide routine reporting to the Executive Leadership Team regarding milestone attainment and any significant issues within the segment that may be impacting overall performance
Collaborates with clients to establish achievable but aggressive specialty program goals, including support on patient care support, Specialty Drug list consultation and quality initiatives
Formulates and delivers clinically-sound and fiscally responsible recommendations to clients based on trend
Create and maintain departmental policies and procedures
Create action plans to address any client satisfaction concerns
Provides mentoring / coaching for Specialty Account team in order to enhance employee engagement, promote professional development and maintain high levels of staff satisfaction
Assist in the recruitment, on-boarding and mentoring of new Specialty Account team members
Stays aware of and provides market intelligence to clients on specialty pharmacy products
Provides education for clients, pharmacists, members and physicians per contractual requirements
Supports strategies around other revenue-enhancement efforts (e.g., specialty, formulary, UM, mail, etc.) in coordination with client mgmt./sales teams where appropriate
Routinely collaborates with client management leadership peers to provide well-coordinated, impactful quarterly performance review sessions with clients
Serves a key resource for new clinical product/service ideation and liaison to clinical product development / management areas to create new or enhance existing programs
Identifies and collaborates with clinical management leadership on specialty management strategies
Drives enhanced client relationships through senior-level strategic discussions and planning which addresses issues of highest priority for the client
Consistently looks at existing processes, methods, and materials to find opportunities for improvement
Maintains strategic relationships with client leaders, key stakeholders, and brokers/consultants
Serves as Subject Matter Expert (SME) for other departments on Specialty Pharmacy-specific issues/inquiries
Lead departmental and interdepartmental workgroup and project work