Specialized Support, Testing Center

Bucks County Community College•Newtown, PA

23h•Hybrid

About The Position

This position serves as the Lead Proctor and a central facilitator of a positive, student-centered experience within the Testing Center. The role is responsible for coordinating secure and efficient testing operations, including training test proctors, administering exams, managing test materials, and resolving technical and procedural issues. In addition to operational responsibilities, the position plays a key role in guiding students through the placement process by providing clear communication about testing procedures, helping students understand their placement results, and connecting them to appropriate next steps and support services. The role prioritizes proactive outreach, accessibility, and equitable testing practices, including coordination of accommodations in collaboration with the Accessibility Office. The individual also supports data collection, resolves processing discrepancies, and serves as a knowledgeable resource for students, advisors, faculty, staff, and high school partners. Through these responsibilities, the position contributes to the College’s multi-measures, holistic placement approach; ongoing efforts to improve student onboarding, progression, and overall success; and supports students throughout the entire student life cycle.

Requirements

Associate degree required; Bachelor’s degree preferred.
1-3 years of job-related experience
Ability to travel to LBC, UBC, and Bucks County high schools in the performance of assigned responsibilities.
Ability to work one evening a week or as needed.
Ability and willingness to learn new skills and numerous test-delivery systems.
Proficiency with computers, including, but not limited to, the abilities to quickly learn new programs and to troubleshoot problems within web browsers and software.
Strong organizational skills and detail-oriented work habits.
Strong customer service skills.
Ability to multi-task.
Ability to function in a complex and frequently changing work environment.
Ability to identify issues and solve routine problems utilizing creative problem-solving skills.
Ability to communicate effectively, both orally and in writing, with a diverse student population, parents, and faculty and staff from Bucks and other institutions.
Ability to maintain constant vigilance and detect any sign of scholastic dishonesty.
Ability to work independently and prioritize tasks.
Ability to work as a team member.
Ability to teach and train departmental policies and procedures to new staff.
Ability to understand and follow specific instructions, and to adhere to and enforce Testing Center guidelines, procedures, and standards.
Ability to learn and enforce National College Testing Association (NCTA) standards for test security and delivery.
Ability to learn and apply FERPA and ADA regulations.

Responsibilities

Facilitate a positive, student-centered testing and placement experience by guiding students through placement testing processes, clearly communicating procedures and results, and connecting students to appropriate next steps and support services.
Provide proactive outreach and ensure equitable access, including coordination of accommodations with the Accessibility Office.
Administer placement tests, Bucks course exams, and external exams in accordance with established guidelines and standards, ensuring a secure, efficient, and supportive testing environment for all students.
Administer high-stakes standardized exams (e.g., CLEP, Kryterion, Pearson Vue), including maintaining required certifications and ensuring compliance with vendor-specific protocols.
Manage secure test materials including receipt, storage, distribution, and return, ensuring full compliance with institutional and external policies and maintaining testing integrity.
Troubleshoot and resolve technical and procedural testing issues for students, faculty, and external vendors, serving as a primary point of contact during testing operations, including after-hours support when needed.
Communicate and collaborate with students, faculty, staff, and external partners to address inquiries, resolve issues, and support a seamless testing and placement experience.
Develop and maintain Testing Center procedures, proctor training materials, and student-facing resources to ensure clear, consistent, and accessible communication about testing and placement processes.
Maintain accurate and secure testing records, including both physical and digital test materials, ensuring compliance with institutional standards and supporting a reliable student experience.
Support placement data entry and verification in student information systems to ensure timely and accurate communication of placement results and next steps for students.
Track and coordinate the distribution and return of exams sent to and from external colleges and organizations, ensuring timely processing and communication.
Operate and monitor testing environments and equipment (including audio/visual systems) to maintain a secure, accessible, and distraction-reduced testing experience.