Specialized Consumer Client Solutions - Customer Segment Consultant II

Bank of America • North Kingstown, RI

3d • Onsite

About The Position

Accountable for a product initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business). Partners with Product(s) and Channel(s) teams to drive strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals. Accountable for segment initiatives/ investments/ activities and performance. Accountable for decisions, including process changes, based on VOC feedback and customer analytics. The CSC II will support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships. Primary responsibilities of the role include, but not limited to, an in-depth analysis, executive level report creation, process design and partner integration. This understanding will be used to ensure alignment between priorities, strategic goals, and capacity in order to support the broader organization and initiatives.

Requirements

• Excellent people skills and emotional intelligence
• Expert level Microsoft suite skills, particularly PowerPoint and Excel and Sharepoint Designer
• Self-starter able to work independently, with minimal oversight and guidance
• Expertise in Process Understanding and Design
• Strong organization skills, including the ability to manage multiple responsibilities, prioritize and meet deadlines
• Strong communication/presentation skills
• Ability to lead through influence
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Associate degree or equivalent work experience
• Strong leadership abilities, communication, and delegation skills

Responsibilities

• Accountable for a product initiative within the enterprise strategy and performance goals for one of the Customer Segments (i.e. Retail, Preferred & Small Business).
• Partners with Product(s) and Channel(s) teams to drive strategy and integrate delivery to ensure the customer view is at the forefront of decisions in the achievement of goals.
• Accountable for segment initiatives/ investments/ activities and performance.
• Accountable for decisions, including process changes, based on VOC feedback and customer analytics.
• Support the Specialized Consumer Client Solutions organization to drive responsible growth through collaborative business partnerships.
• Conduct in-depth analysis.
• Create executive level reports.
• Design processes.
• Integrate partners.
• Ensure alignment between priorities, strategic goals, and capacity to support the broader organization and initiatives.

Benefits

• Access to paid time off
• Resources and support to our employees
• Discretionary incentive eligible
• Annual discretionary award based on individual performance, line of business performance, and overall company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED