Specialized Consulting Manager, Pharmacy

Wolters Kluwer•Madison, WI

3d•Hybrid

About The Position

As a Specialized Consulting Manager, Pharmacy, you will coordinate and implement clinical programs that meet the needs of our external customers and internal team. The role ensures successful adoption and optimal utilization of Pharmacy Surveillance solutions (Sentri7 Pharmacy and Drug Diversion) by acting as the subject matter expert and consultant.

Requirements

Graduate of an ACPE accredited college of pharmacy; current license to practice Pharmacy within the United States.
At least 3 years of experience leading pharmacy practice, including: Expertise in pharmacy operations and leadership, particularly in the areas of clinical pharmacy, drug diversion, and reimbursement/finance.
Successful preparation for Joint Commission or DNV surveys, Department of Health, Board of Pharmacy, and other applicable regulatory agency inspections and as necessary, drafting and implementing process improvement plans based on Recommendations for Improvements (RFIs) or other relevant regulatory findings.
Designing processes and documentation to demonstrate compliance to pharmacy best practices and regulations.
Well versed in demonstrating the value of pharmacy services.
Ability to communicate clearly (written and verbal) with clinical and non-clinical audiences.

Nice To Haves

Board certification in relevant pharmacy specialty preferred.

Responsibilities

Facilitate customers' adoption and usage of surveillance solutions to achieve their desired outcomes, including providing advice on workflow and practice model adjustment, implementation of policies and procedures based on clinical evidence, practice guidelines, regulations, and professional practices.
Support the sales and customer success teams as an expert to demonstrate product functionality, key benefits, and integration into workflow to prospective and current customers.
Create and update clinical and operational content in our solutions to maintain currency with latest evidence.
Build professional relationships with pharmacy customers during and after implementations to serve as a trusted pharmacy resource.
Contribute to marketing activities and campaigns by providing thought leadership in pharmacy practice through webinars, blogs, professional meeting presentations, and scientific publications.
Collaborate with product development team to ideate feature enhancements, participate in user acceptability testing, leading customer facing pilots and testing, and engage in market research.
Develop training materials in various formats to support updates and changes to solutions.
Manage sensitive, protected health information (PHI) in a HIPAA-compliant environment.