Specialist TMR Sales Accountability Partner

Hilton Grand Vacations•Orlando, FL

7d•Onsite

About The Position

The Team Member Relations (TMR) Sales Accountability Partners (SAP) Specialist conducts investigations into alleged violations of Sales Integrity policy, ensuring compliance through appropriate corrective actions. They conduct assigned investigations in accordance with established procedures including planning, interviews, documentation review, report writing, and assessment of substantiated matters. The TMR SAP Specialist also demonstrates a clear understanding of sales practices, workplace laws, regulations, and Hilton Grand Vacations policies. They ensure the culture of HGV is upheld with high integrity, considering both team member and business needs when recommending solutions.

Requirements

Experience conducting formal investigations and providing appropriate recommendations
Proven ability to build trust and strong partnerships at all levels of an organization
Strong consultative, listening and communication skills with the ability to convey recommendations and opinions persuasively
Sound critical thinking, problem solving and negotiating skills with the ability to apply those skills to a wide range of HR issues
Ability to apply established policies, procedures, and guidance to routine matters and recognize when ambiguity, elevated risk, or potential precedent requires escalation.
Clear written communication skills sufficient to document investigative findings accurately and concisely in accordance with established standards and templates.
Intermediate level of proficiency with MS Office
Demonstrated ability to set priorities, manage multiple responsibilities, and deliver against deadlines while working independently

Nice To Haves

Experience working in a sales or timeshare environment
Knowledge of employment and labor laws

Responsibilities

Investigate, summarize, and recommend solutions for resolving Sales Integrity concerns by gathering and analyzing information, applying relevant policies and past practices, and reaching conclusions while maintaining strict confidentiality.
Resolve routine and clearly defined Sales Integrity matters independently by applying established policies, procedures, and guidance; exercise professional judgment within defined parameters.
Own assigned case execution from intake through resolution for routine matters, including timely completion, accurate analysis, and appropriate documentation.
Identify when matters involve ambiguity, elevated risk, or potential precedent and escalate to the Senior Specialist for review prior to resolution.
Maintain required documentation within the case management system, including intake, investigative notes, supporting documents, and final reports or summaries; may assist Business Leadership with documentation as needed.
Support site leadership, HR, and Senior Team Members in executing opportunities that improve the Team Member experience and support continuous improvement in communication and practices.
Assist TMR Leadership by contributing to analyzing, diagnosing, and auditing Team Member programs, policies, and practices to sustain positive team member relations.
Work proactively with Leadership and Senior Team Members to surface trends, repeat issues, and observations related to Sales Integrity.
Participate in case reviews, shadow Senior Team Members, and seek feedback from Senior Team Members and the Manager to build judgment, analytical skills, and exposure to more complex matters.
Engage in ongoing learning and skill development related to investigative practices, documentation standards, and HR foundational topics, applying training, case reviews, and feedback to improve investigative quality, judgment, and consistency.
Build and maintain positive and productive working relationships with Team Members, HR Business Partners, Team Member Global Services, Senior Team Members, and Business Leadership to achieve business objectives.
Embody the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
Complete all required Company training/compliance courses as assigned.
Adhere to Company standards and maintain compliance with all policies and procedures.
Performs other related duties as assigned.