Specialist, Tier 1 Sales Order Support Ops (Call)

Comcast

2d•$15 - $36

About The Position

This job entails customer rapport and issue resolution, supporting call center operations through sales and order entry systems. It involves communicating product and service information, resolving complex issues, and fostering internal and external partnerships. The role contributes to team objectives and enhances the overall customer experience.

Requirements

Communication
Customer Rapport
Customer Service
7-10 Years Relevant Work Experience
High School Diploma / GED

Nice To Haves

Relevant Work Experience

Responsibilities

Establishing rapport with customers by ensuring understanding of concerns to minimize repeat contacts
Communicating effectively with internal and external customers, taking ownership of issues and providing clear, informative solutions
Supporting order entry and sales for call center agents, utilizing systems like CSG and XOE for efficient processing
Handling escalated customer scenarios, applying sales and order entry experience to assist call center representatives
Interpreting and explaining information regarding products, services, policies, and promotions to customers as needed
Building partnerships internally and externally to collaboratively resolve complex customer service issues
Tracking and resolving complex issues, providing timely updates and closure information to customers and teams
Assisting in the development and execution of team objectives to align with customer experience goals
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Other duties and responsibilities as assigned.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what’s right for each other, our customers, investors and our communities.