Technical Support Specialist, Tier 1
Careerswift
•$20 - $27•Remote
About The Position
You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly.
Requirements
- 1+ year of technical support experience
- Good troubleshooting and problem-solving skills
- Experience with a ticketing or support system
- Clear communication and customer-focused approach
- Comfortable working independently in a remote environment
- Reliable internet connection and suitable workspace
- Legally authorized to work in the United States
Nice To Haves
- SaaS or software support experience
- Basic networking knowledge
- CompTIA A+ or similar certification
Responsibilities
- Handle first-line technical support requests
- Troubleshoot and resolve common technical issues
- Escalate complex issues with clear documentation
- Record solutions and update support documentation
- Meet established response and resolution targets
- Explain technical issues clearly to non-technical users
Benefits
- Additional benefits and employment details will be discussed during the hiring process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
