About The Position
Reporting to the Teleradiology Manager, the Specialist provides operational, technical, and client support for veterinary teleradiology programs. The role serves as a primary point of contact for veterinary clients, radiologists, and internal teams to support efficient case management, quality imaging workflows, and customer service. Responsibilities include onboarding clients, maintaining account and imaging-system data, supporting case workflows, troubleshooting technical issues, and coordinating communication between clients and radiologists.
Requirements
- Minimum of 3 years’ experience in veterinary medicine, veterinary specialty services, teleradiology, healthcare operations, or technical support.
- Strong customer service, communication, and problem-solving skills.
- Ability to troubleshoot complex technical and operational issues independently.
- Experience managing escalated client concerns and providing high-level customer support.
- Strong written and verbal communication skills, including training and documentation development.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Proficiency with Microsoft Office and general computer applications.
- Ability to work independently and collaboratively within a remote environment.
Nice To Haves
- Familiarity with DICOM imaging systems, PACS platforms, and veterinary workflow systems.
- Experience with Salesforce (SFDC), Clario, or similar case management systems.
- Experience supporting PACS, DICOM workflows, Ambra, Clario, or related imaging platforms.
- Strong understanding of veterinary imaging workflows and teleradiology operations.
Responsibilities
- Serve as a primary client liaison for troubleshooting and operational support among veterinary clients, radiologists, and internal teams.
- Onboard veterinary clients and provide orientation and ongoing education about teleradiology services, imaging workflows, and system functionality.
- Set up client profiles and validate client accounts within imaging systems; maintain client accounts across systems.
- Assist with PACS management, including workflow support, image routing, connectivity troubleshooting, and case management processes.
- Help create and maintain training materials, reference guides, and instructional videos for clients and internal staff.
- Document client communications, account updates, workflow activities, technical issues, resolutions, and workflow updates in internal systems.
- Collaborate with radiologists, veterinarians, technical teams, and operations staff to support efficient case turnaround times.
- Partner with VetRad, MedVet, and other stakeholders to resolve workflow, imaging, and service-related concerns.
- Identify workflow inefficiencies and recommend process improvements to enhance operational performance and client satisfaction.
- Ensure compliance with company policies, confidentiality standards, and medical record handling procedures.
- Coordinate doctor scheduling in partnership with VetRad leadership.
- Assist with pulling data for Qlik/Power BI reports as needed for leadership.
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
