Specialist, Technology Service Desk/On-Site Support Analyst II
About The Position
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Specialist, Technology Service Desk/On-Site Support Analyst to join our Workplace Technology team. This role is located in Lake Mary/LM or Pittsburgh, PA. In this role, you’ll make an impact in the following ways: Improve client experience, Participate in business as usual and project activities, Assist with AI driven initiatives.
Requirements
- Bachelor's degree in a related discipline or at least 5 years of equivalent work experience required.
- 2-5 years of experience in technical and customer-support required
- experience in the securities or financial services industry is a plus.
- 3 to 5 years of desktop/side support required
- Large enterprise experience
- Banking experience not required but preferred
- 3 to 5 years supporting Desk Laptops/Desktops, Microsoft Surface, iPad, and Mac devices
- Handheld mobile support using Intune, RSA, MDA
- Remote support for all 3 United States time zones
- OneDrive, MS Office 365, MS Teams, VPN, Security, AI a plus
- ServiceNow ticketing system
- Self-starter, team player
- Organized, detailed, well spoken
- document creation a plus
- Capable of working in a fast-paced environment
Nice To Haves
- experience in the securities or financial services industry is a plus.
- Banking experience not required but preferred
- AI a plus
- document creation a plus
Responsibilities
- Improve client experience
- Participate in business as usual and project activities
- Assist with AI driven initiatives
Benefits
- highly competitive compensation
- benefits
- wellbeing programs
- access to flexible global resources and tools
- Focus on your health
- foster your personal resilience
- reach your financial goals
- generous paid leaves
- paid volunteer time
- medical, dental, vision, and basic life insurance plans
- various paid time off benefits, such as vacation and sick time
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
