Specialist Technician, Technology Support - IT Support
Walmart•Dallas, TX
•$21 - $40•Onsite
About The Position
VIZIO’s Information Technology team is seeking a Specialist Technician to join their growing team. The successful candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration. The Specialist Technician, will report to the Technology Support II and provide hands on support to employees in their local office and company-wide employees via remote assistance.
Requirements
- You have a minimum education level of a High School Diploma.
- You have an advanced understanding of currently supported Windows and macOS versions, with 1+ years of experience supporting the OS.
- You have 1+ years of related work experience.
- You are a self-starter that thrives in a fast-paced, and rapidly evolving environment.
- You are a hard-working team player, with a “no task is too small” attitude.
- You can explain technical issues to non-technical users.
- You can work with software developers when they need assistance. Providing them with correct solutions and root causes analysis.
- At least 1 year of working with ticketing systems like Jira and ServiceNow.
- At least 1 year of working with Office 365 Admin Center
- At least beginner level understanding of Command Prompt, PowerShell and Terminal.
- Solid foundation of Windows and macOS imaging.
- Knowledge of Self-Service software installation tools such as Company Portal and Manage Engine.
- Understanding of Active Directory tools.
Nice To Haves
- We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Support on-boarding of employees in weekly New Hire Orientation meetings.
- Collaborate with other technicians to provide rotational weekend support.
- Provision PC, Mac, and Linux based hardware for new employees.
- Provide L1/L2 support to users locally and company-wide via Email, Chat, or Phone while following established SLAs, policies, and SOPs.
- Assist Infrastructure and Client Services teams with testing and deployment of new hardware, software, and operating systems.
- Provide support for Video Conferencing Systems.
- Collaborate with senior team members and team leadership on hardware requirements to facilitate maximum productivity.
- Oversee inventory and stocking levels for IT assets at your local office.
- Coordinate with local office manager for building access and maintaining IT managed office equipment.
- Occasional voluntary travel to other offices throughout the U.S. as needed.
- Other tasks as assigned by team leadership.
Benefits
- medical
- vision
- dental coverage
- 401(k)
- stock purchase
- company-paid life insurance
- PTO (including sick leave)
- parental leave
- family care leave
- bereavement
- jury duty
- voting
- short-term and long-term disability
- company discounts
- Military Leave Pay
- adoption and surrogacy expense reimbursement
- Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
