Specialist, Technical Services
About The Position
IMAX is seeking a Technical Services Specialist to provide critical technical support for IMAX theatres, with a primary focus on supporting VIP screenings at our Playa Vista location. This role is responsible for ensuring the highest level of presentation quality by maintaining, servicing, and upgrading IMAX digital projection and audio systems. Reporting to the Regional Senior Manager, the Technical Services Specialist will serve as the primary technical resource for Playa Vista screening operations while also supporting theatres and field technicians throughout Southern California as capacity allows. The ideal candidate is a customer-focused problem solver who thrives in a fast-paced, high-visibility environment where reliability and responsiveness are essential.
Requirements
- Minimum two years of post-secondary education in Engineering, Electronics, Computer Technology, or a related field; four years preferred, or equivalent combination of education, specialized training, and experience
- Experience in electronics, computer repair, technical support, field service, or related technical environments
- Strong knowledge of audio systems, electronics, mechanical systems, and specialized test equipment such as multimeters, oscilloscopes, and audio test tools
- Ability to read and interpret electrical schematics and technical documentation
- Experience handling and installing electronic components using proper anti-static procedures
- Working knowledge of AC and DC power systems, including low-voltage, single-phase, and three-phase equipment
- Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve issues under pressure
- Excellent customer service, interpersonal, and communication skills
- Experience with Microsoft Office applications, Windows operating systems, and basic networking concepts
- Knowledge of network troubleshooting, IP configuration, FTP protocols, and related utilities
- Valid driver's license and valid U.S. passport for domestic and international travel
- Ability to prioritize VIP screening support while managing competing service demands
Nice To Haves
- Experience supporting cinema, audiovisual, projection, or entertainment technology systems
- Knowledge of projection optics alignment and calibration
- Experience with help desk, network support, or remote technical support environments
- Familiarity with theatre operations and exhibition technologies
- Knowledge of Microsoft Windows registry and advanced operating system troubleshooting
- Multilingual communication skills
- Experience working in customer-facing field service environments
- Ability to work evenings, weekends, holidays, and on-call schedules
- Comfort working at heights and lifting equipment up to 50 lbs.
- Willingness and flexibility to travel extensively as business needs require
Responsibilities
- Provide technical support for all VIP screenings at the Playa Vista facility
- Perform preventative maintenance, troubleshooting, repairs, and upgrades on IMAX digital projection and audio systems through on-site visits and remote support
- Maintain maximum theatre uptime through proactive servicing and rapid response to technical issues
- Support local Southern California theatres and field technicians with maintenance and service requirements as workload permits
- Diagnose and resolve equipment failures to minimize downtime and lost shows
- Handle and maintain complex, high-value audiovisual and projection equipment in a mission-critical environment
- Respond to customer alerts, emails, and phone calls within established service-level expectations
- Prepare and deliver service reports following customer visits
- Track and manage replacement parts to ensure compliance with warranty and return requirements
- Maintain accurate theatre information, service records, and administrative documentation
- Support emergency service dispatches and be available on short notice to recover systems and support screenings
- Collaborate closely with Playa Vista Engineering and Technical Services teams to coordinate workload, communicate priorities, and ensure operational excellence
Benefits
- Competitive salary range
- Opportunity to work with cutting-edge technology
- Collaborative and innovative work environment
- Investment in employee growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
