Specialist Systems Analysis

Independent Electricity System Operator

1d • CA$111,072 - CA$158,704 • Hybrid

About The Position

The IESO is committed to ensuring Ontario’s electricity system meets the province’s needs today and into the future. We are charged with purpose, delivering reliable, affordable, and sustainable electricity for homes, businesses, and communities across the province. We are energized to grow, embracing opportunities to shape the future of a dynamic and evolving energy sector while advancing our careers. We are powered by teamwork, supported by diverse and passionate colleagues who foster respect, celebrate successes, and thrive on shared achievements. At the IESO, it’s not just what we do—it’s who we are!

Our central role includes managing the provincial power grid in real-time, overseeing and evolving Ontario’s electricity market, engaging with government, municipalities and Indigenous communities, and planning for Ontario’s future electricity needs. Our employees play a key role in driving grid innovation, protecting the system from threats, advancing the province’s energy conservation programs, and forecasting and procuring the electricity resources we’ll need in the decades to come.

This is a unionized position that falls within the Smart Metering Division in the Information and Technology Business Unit.

The energy sector is rapidly evolving, offering exciting new opportunities for those who want to make a difference.

The Smart Metering Entity (SME) is looking for a Specialist System Analysis in its Architecture & Quality Assurance team to participate in the planning, delivery, execution and reporting of the overall Quality Assurance and business process testing with a specific emphasis on Meter Data Management software.

Requirements

• Requires knowledge of computer science, computer systems engineering, software engineering, business analysis, systems analysis, IT management or a related discipline, including associated business administration knowledge to implement policies and procedures to maximize the efficiency and effectiveness of information systems and understand the processes, procedures and standards applicable to the effective management of information systems.
• Requires a very good knowledge of IT service management processes, business analysis and systems practices.
• Requires excellent facility in written and oral communications, including the ability to prepare accurate, concise and clear reports/presentations.
• This knowledge would normally be acquired, through the successful completion of 4 years of University education in an appropriate discipline or by having the equivalent experience.
• Requires experience in systems analysis, design and development, IT service management practices, methodologies and tools, as well as software and project management life cycle to deliver, execute and report related operations activities and processes and manage projects.
• Requires experience in business systems and IT implementation projects and in Project Management/Administration.
• Requires experience in developing and maintaining business processes.
• Requires experience in operating a shared service.
• Requires experience in MDM/R, MDM/R technical systems and architecture, including applications, middleware, and databases, underlying technical infrastructure, operation, functionality and business processes to provide advice and diagnose and resolve complex problems.
• Requires familiarity of the MDM/R design objectives, requirements, functions and interdependencies.
• Requires experience with the Local Distribution Company (LDC) meter to bill processes, including meter data acquisition, synchronization, validation, estimation and editing (VEE), and billing.
• A period of 6 to 8 years, is considered necessary to gain this experience.

Nice To Haves

• Prior experience with Customer Information Systems (CIS) and Advanced Metering Infrastructure systems (AMI) as used by utilities, will be an asset.
• Technical knowledge of AS2 transfer, SQL scripting, Web services and Data Analytics will be an asset.

Responsibilities

• Analyze and document business requirements, determining and defining functional and technical requirements.
• Design information systems, tools, data structures and databases, integrating commercial products as appropriate, to address business and technical requirements.
• Provide project management support to solutions design projects and team activities, ensuring assigned project plan deliverables are implemented and leading change/improvement implementation initiatives as required.
• Research commercial products, tools and services to support information systems / tools design and development, assessing their applicability and ability to meet current and future requirements.
• Provide technical support to projects/change initiatives, including the acquisition, development and implementation of software, infrastructure, services, enhancements and corrections to systems.
• Provide first level support in the diagnosis and resolution of testing issues, incidents and problems, including workarounds for identified defects.
• Provide second level support in the diagnosis and resolution of complex customer issues, incidents and problems, including workarounds for identified defects.
• Conduct, coordinate and mentor others in planning and executing process activities and functions within areas of assigned responsibility, including incident analysis, problem management, quality assurance/testing, release implementation planning and change impact analysis.
• Ensure assigned processes, procedures and controls are operating within defined agreements, service levels and requirements. As assigned, monitor that vendors operate within service level and operating level agreements, administer vendor contracts including review and approval of invoices in accordance with contract terms and IESO procedures.
• Support data extraction requests to provide accurate data, reports and analytics as per approved data requests
• Identify opportunities to improve system design, functions and operation, conducting studies, assessing and presenting results, and providing recommendations to internal/external stakeholders.
• Coordinate, develop and maintain process, procedure, technical and supporting documentation.
• Develop and maintain test strategies for assigned areas of the system.
• Plan, develop and document test scenarios and procedures, including expected test results and test data.
• Execute tests, analyze and document test results.
• Design and coordinate the development of automated test procedures and results analysis.
• Identify, analyze, document and report testing incidents and defects to system vendors, service providers and customers.
• Develop workarounds to be used until system defects can be appropriately delivered and deployed.
• Maintain evidence of testing to meet IESO’s system integration, user acceptance, and external audit requirements.
• Perform audits/tests of internal operating procedures to confirm compliance with control objectives.
• Prepare and communicate management reports, including status, progress, performance, issues and risks.
• Diagnose and resolve problems and conflicts with customers, vendors and internal stakeholders.
• Perform other duties as required.

Benefits

• Best-in-class benefits and long-term support in the form of a defined benefit pension plan.
• Work in a dynamic and evolving sector that offers exciting opportunities and the chance to explore new career paths.
• Leadership that values meaningful discussions, welcomes feedback, and prioritizes career development.
• A strong, inclusive culture and a collaborative team environment with a shared passion for impactful work.
• Compensation packages that are regularly reviewed to remain competitive and to best accommodate the diverse needs of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level