Lead Solution Engineer
About The Position
This Specialist Solution Engineer role sits within Salesforce's Emerging Business Unit (EBOU), focusing on products in a similar growth lifecycle phase. The EBOU's mission is to incubate, scale, and grow these solutions with a startup mindset. The role requires operating as a subject matter expert, articulating the value of our solutions and their seamless integration within the broader Salesforce portfolio. This is a dynamic role where the ability to think outside the box, challenge the status quo, and identify solutions that drive sales will be key to the team's success.
Requirements
- Subject matter expert in IT Service Management (ITSM).
- Ability to think outside the box.
- Ability to challenge the status quo.
Nice To Haves
- Experience with Salesforce Service Cloud platform.
- Experience with AI-driven triage and automation.
- Experience with Configuration Management Database (CMDB).
Responsibilities
- Demonstrate and evangelize Agentforce IT Service Management (ITSM) solution.
- Articulate the value of solutions and their seamless integration within the broader Salesforce portfolio.
- Identify solutions that drive sales.
Benefits
- Time off programs
- Medical insurance
- Dental insurance
- Vision insurance
- Mental health support
- Paid parental leave
- Life insurance
- Disability insurance
- 401(k)
- Employee stock purchasing program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
