Specialist, Shipboard Operations

Private Destinations•Miami, FL

7d•Hybrid

About The Position

The Shipboard Operations & HR Specialist collaborates with shipboard and shoreside personnel to maintain accurate team member information in the Crew Personnel System (CPS). The role manages the Pay Position Change program and approves and processes financial payouts for reimbursable items. It also oversees employee paper and digital files and performs managerial and administrative functions related to absconded team members. The specialist administers CPS records and updates, supports new-hire and return-to-work processes, manages crew files and luggage repatriation, and evaluates reimbursements for personal items damaged or missing onboard. The role coordinates with internal and external partners, monitors assigned mailboxes, and provides general office administration. This is an in-office position based at a designated Carnival office in South Florida, Tuesday through Thursday, with the option to work from home Mondays and Fridays. Candidates must be located in or willing to relocate to the Miami/Ft. Lauderdale area. Travel is unlikely or very limited. Work is primarily in a climate-controlled environment with minimal safety or health hazards; a different shift may be requested.

Requirements

Bachelor’s degree in Business Administration.
At least 3 years of experience in shipboard operations or HR support.
Proficiency with Microsoft Office tools, including intermediate Excel skills.
Excellent verbal and written communication skills.
Self-motivated, with the ability to work independently.
Commitment to integrity, honesty, respectful treatment of others, and raising concerns about misconduct.

Nice To Haves

Knowledge of department functions and applications.
Located in or willing to relocate to the Miami/Ft. Lauderdale area.

Responsibilities

Administer shipboard team member records in the Crew Personnel System (CPS), coordinate Pay Position Changes and position-level updates with senior leadership, and follow up on required approvals.
Coordinate repatriation flights for absconded team members with U.S. Customs and Border Protection (CBP), and partner with CBP on prevention initiatives and training materials.
Oversee creation of new-hire profiles and schedule assignments for Carnival Cruise Line and concession partners; coordinate with the CPS logistics team on developments and testing; and help HR Service Managers and shipboard departments correct CPS records.
Manage the crew filing system, including migration from paper to electronic files, responding to file requests and inquiries, maintaining files, and archiving or destroying them according to the published retention schedule.
Coordinate administrative functions for shipboard HR new hires and returning team members, upload applications and onboarding, certification, and training documents, and work with Travel Operations on travel and required documents.
Manage the crew luggage repatriation program, tracking and documenting misdirected bags, choosing delivery methods, approving delivery costs, processing outbound deliveries through the company shipping account, and coordinating the return of luggage and belongings for team members who have deceased, absconded, or failed to return onboard.
Assess reimbursement claims for personal items damaged or missing onboard by reviewing security reports and evaluating item condition and value; process appropriate payouts and maintain payout history and amounts for audit purposes.
Monitor assigned Outlook mailboxes and respond promptly or coordinate with internal departments for assistance.
Assist with other general office administration.
Promote an ethical and compliant culture through integrity, honesty, respectful treatment of others, and speaking up about misconduct or concerns.

Benefits

Annual cash bonus program for non-sales roles; sales roles have an incentive plan.
Comprehensive medical, dental, and vision plans.
Employee Assistance Program and other mental health resources.
Company-paid term life insurance and disability coverage.
401(k) plan with company match.
Employee Stock Purchase plan.
Eight company-wide holidays and two floating holidays for full-time and part-time employees with benefits.
Vacation and sick time, with amounts varying by employment status and level; additional vacation accrues with tenure.
Complimentary stand-by cruises, employee discounts on confirmed cruises, and special rates for family and friends.
Personal and professional learning and development resources, including tuition reimbursement.
On-site fitness center at the Miami campus.
Director-and-above roles may be eligible for a discretionary equity incentive plan.