Specialist, Shipboard Operations

Carnival Corporation•Miami, FL

7d•Hybrid

About The Position

The Shipboard Operations & HR Specialist works with shipboard and shoreside teams to maintain accurate team member information in the Crew Personnel System (CPS). The role manages the Pay Position Change program, oversees approval and processing of financial payouts for reimbursable items, and administers crew paper and digital filing systems. It also performs managerial and administrative functions related to absconded team members. This position is classified as in-office and requires work from a designated Carnival office in South Florida Tuesday through Thursday each week. Employees may work from home on Mondays and Fridays. Candidates must be located in, or willing to relocate to, the Miami/Ft. Lauderdale area. Travel is expected to be no or very little. Work is primarily in a climate-controlled environment with minimal safety or health hazards. A different shift may be requested.

Requirements

Bachelor’s degree in Business Administration.
At least 3 years of experience in shipboard operations or HR support.
Proficiency with Microsoft Office tools, including intermediate Excel skills.
Excellent verbal and written communication skills.
Self-motivated, with the ability to work independently.
Ability to remain stationary at a desk and/or computer for extended periods.
Ability to lift in excess of 50 pounds.
Must work from the designated South Florida office Tuesday through Thursday; may work from home Mondays and Fridays.
Must be located in or willing to relocate to the Miami/Ft. Lauderdale area.

Nice To Haves

Knowledge of department functions and applications.

Responsibilities

Administer shipboard team member records using the Crew Personnel System (CPS).
Liaise with senior leadership to update Pay Position Changes and position levels in CPS, and follow up on required approvals.
Coordinate repatriation flights for absconded team members in partnership with U.S. Customs and Border Protection (CBP).
Partner with CBP on absconding prevention initiatives and training materials for shipboard teams and supporting agencies worldwide.
Oversee the creation of new-hire team member profiles and schedule assignments for CCL and its concession partners.
Liaise with the CPS logistics team on future developments and testing platforms.
Assist HR Service Managers and shipboard departments with CPS corrections.
Manage the crew filing system, including the transition from paper files to an electronic system; research and deliver files, respond to inquiries, and maintain files through timely archival and destruction according to the published retention schedule.
Coordinate administrative functions related to shipboard HR new hires and returning team members.
Manage uploads of team member applications, onboarding, certification, and training documents into the system.
Partner with Travel Operations and assist with travel and required documents for new hires.
Manage the crew luggage repatriation program, including accounting for, documenting, and sending misdirected team member bags to team members.
Use judgment to select delivery methods for located bags and approve delivery costs, processing outbound deliveries through the CCL shipping account.
Partner with internal and external departments, including Shipboard HR, to oversee the return of luggage and personal belongings of team members who have deceased, absconded, or failed to return onboard.
Assess claims and authorize financial reimbursements for team members whose personal items were damaged or missing onboard, including reviewing security reports and evaluating item values.
Maintain payout histories and amounts for audit purposes.
Monitor assigned Outlook mailboxes, respond to inquiries promptly, and liaise with internal departments when additional assistance is needed.
Assist with other general office administration.
Support an ethical and compliant culture through integrity, honesty, respectful treatment of others, and willingness to raise concerns or report misconduct.

Benefits

Medical, dental, and vision plans
Employee Assistance Program and other mental health resources
Company-paid term life insurance
Disability coverage
401(k) plan with company match
Employee Stock Purchase Plan
Company-wide holidays and floating holidays for eligible employees
Vacation time, with additional vacation earned through tenure
Sick time for eligible employees
Complimentary stand-by cruises
Employee discounts on confirmed cruises and special rates for family and friends
Personal and professional learning and development resources
Tuition reimbursement
On-site fitness center at the Miami campus
Annual cash bonus program for non-sales roles