Specialist Service Management - SaaS Governance

Prudential Financial•Newark, NJ

13d•$89,000 - $147,000•Hybrid

About The Position

Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team As a Specialist, Service Management on the SaaS Governance Team within the Chief Technology Office, you will partner with product owners, tech leads, designers, engineers and delivery professionals to improve SaaS Governance. You will Specialize in the delivery and management of technology services to the firm, working with customers, internal service delivery units, and suppliers to ensure an appropriate level of service is delivered. Location is our Newark, NJ HQ on a hybrid basis (3 days/ week in office)

Requirements

Experience with several of the following:
Working with and supporting SaaS applications
SaaS security controls
A strong foundation of APIs, specifically SaaS APIs
Working on/with governance teams
Basic understanding of technology stacks, Cloud Services, Software Development Lifecycle, Core Infrastructure components and interdependencies
Customer Service: Ability to help clients and/or customers resolve issues and ensure a positive experience
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Ability to communicate effectively (both verbally and in writing) with all the stakeholders.
Problem Solving : Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Analytical Thinking: Knowledge of techniques and tools that promote effective analysis: ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Responsibilities

Partnering with Application Owners and their teams on ensuring adherence to our SaaS Governance Standard
Partner with our Information Security Office Attack Surface Management Team on all things SaaS Governance
Partnering with other governance groups to drive key initiatives
Create/Manage KPIs that relate to SaaS Governance
Develop documentation to support SaaS Governance
Define and refine governance processes (e.g., intake, operate, decommission)
Be a point of contact for stakeholders that have questions around SaaS Governance
Support governance guardrails (e.g., acquisition policies, approval workflows)

Benefits

Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
Retirement plans: 401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.
Market competitive base salaries, with a yearly bonus potential at every level .
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave .
401(k) plan with company match (up to 4%).
Company-funded pension plan.
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.