Specialist, Service Learning Program

Austin Community College•Austin, TX

8d•$53,029 - $65,683•Hybrid

About The Position

Works with the Director of the Office of Experiential Learning and the Service-Learning Program Coordinator to assist in supporting and promoting the academic Service-Learning Program and ACC volunteer experiences, including events and class projects, across Academic, Workforce, and Continuing Education areas.

Requirements

Understand and apply standard administrative procedures and practices, including record-keeping, scheduling, and office management.
Demonstrate proficiency in both written and verbal communication to effectively interact with students, faculty, staff, and external partners.
Utilize knowledge of data entry, database management, and the ability to maintain accurate and up-to-date records.
Familiarity with college policies, state and federal regulations, and accreditation requirements to ensure adherence and proper documentation.
Demonstrate strong organizational abilities to manage multiple tasks, prioritize work, and meet deadlines efficiently.
Exhibit effective interpersonal skills to interact smoothly with colleagues, students, and external partners, fostering a positive work environment.
Possess strong analytical skills to interpret data, solve problems, and make informed decisions that support the college's administrative functions.
Bachelor's degree.
One (1) year of related work experience.
Valid Texas Driver's License and reliable transportation for local Austin area travel.

Nice To Haves

Current principles and best practices of service-learning and volunteering.
Industry trends, local business and community leaders.
State and federal labor laws and regulations concerning volunteering.
Experience in planning, coordinating, and implementing educational programs.
Non-teaching professional experience in one of the areas of the Workforce education divisions.
Associate’s degree plus two (2) years of related work experience can be substituted for the required education (plus the required experience noted below).

Responsibilities

Provide programmatic support for the Service-Learning Program, collaborating with the Director and Program Coordinator to promote program availability across Academic, Workforce and Continuing Education areas.
Facilitate daily program correspondence with faculty, students, and external community partners across multiple written and oral media channels to share program initiatives.
Execute assigned service-learning projects and project components, ensuring deliverables are met in alignment with established timelines for program goals.
Audit, update, and maintain community partner database to ensure accurate tracking and compliance for community engagement efforts.
Oversee program data collection, organization, and reporting across all program areas to track program impact and quality.
Coordinate and implement program events, managing logistics from planning through execution.
Develop promotional and educational materials targeted at students and faculty; represent the department at outreach events such as Riverbat Bash, Welcome Week, and other ACC events as assigned.
Participate in meetings with faculty and community partners, ensuring timely follow-up actions and continuity of service.
Assist with the maintenance of related software integrations and provides training to users to ensure system efficiency and data integrity.
Support service-learning volunteer opportunities, including the optimization of event listings, registration workflows, and documentation processes.
Act as primary liaison between internal departments and external organizations to identify, align and satisfy volunteer needs and opportunities.